CommonSpirit Health · 18 hours ago
IT End User Services Technician
Chandler, AZ
Full-time
Onsite
Entry, Mid Level
$26.18/hr - $38.95/hr
2+ years expCommonSpirit Health is one of the nation’s largest nonprofit Catholic healthcare organizations, delivering integrated health services. The IT End User Services Technician is responsible for the installation, maintenance, and troubleshooting of desktop and mobile PC workstations, ensuring a secure environment and improving operational efficiencies.
Non ProfitHealthcareHealth CareMedical
Responsibilities
Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas
Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary
Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support
Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards
Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics
Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management
Provides guidance, training and problem solving assistance to other team members
Qualification
Required
Associates degree or technical institute degree/certificate preferred
2-4 years of experience in the service industry
Solid customer service skills required
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
Preferred
Healthcare experience preferred
Google Suite experience preferred
Company
CommonSpirit Health
Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.
10001+ employees
H1B Sponsorship
CommonSpirit Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
Funding
Current Stage
Late StageLeadership Team
Wright Lassiter
Chief Executive Officer
Christine Brocato
System VP, Strategic Innovation
Recent News
2026-02-11
2026-02-02
Company data provided by crunchbase