WalkMe · 1 day ago
Technical Support Engineer
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $70K/yr
2+ years expWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers, troubleshooting and resolving technical issues, and mentoring new hires.
TravelEnterprise SoftwareEducationBig DataSoftwareAnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProductivity ToolsProduct Management
Responsibilities
Help troubleshoot and resolve a wide range of technical issues for our customers through email, chat, and screenshares
Communicate complex technical information in user-friendly ways to both technical and non-technical customers
Communicate customer reported issues internally and triage them to the correct team
Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists
Qualification
Required
2+ years technical enterprise application support experience (SaaS an advantage)
Knowledgeable in HTML, jQuery, CSS
Preferred
A bachelor's degree in computer science or related technology field is preferred
Benefits
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Company
WalkMe
WalkMe's AI-powered digital adoption platform guides organizations through workflows, eliminating friction to maximize software ROI.
1001-5000 employees
H1B Sponsorship
WalkMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$307.5MKey Investors
Vitruvian PartnersEDBIInsight Partners
2024-06-04Acquired
2021-06-16IPO
2019-12-09Series G· $90M
Leadership Team
Dan Adika
CEO & Co-Founder
Rephael Sweary
President and Co-founder
Recent News
EIN Presswire
2026-02-11
2026-02-10
Company data provided by crunchbase