Denver Health · 1 day ago
Manager, Access Business Operations
Denver, CO
Full-time
Onsite
Mid, Senior Level
$101K/yr - $157K/yr
4+ years expDenver Health is an integrated, high-quality academic health care system that is recruiting for a motivated Manager, Access Business Operations to join their team. This role focuses on maximizing the availability of ambulatory care, reducing patient wait times, and optimizing provider and clinical resources, while overseeing personnel and financial management specific to assigned operations.
HealthcareHospitalHealth CareMedical
Responsibilities
Access Operations
Designs and implements patient access programs
Tracks and optimizes key access metrics
Articulate and execute initiatives to improve ambulatory access operations, with a focus on template and capacity management
Partner with the Appointment Center and operations staff to identify scheduling and template optimization opportunities and drive standards across the supported lines of business
Demonstrate creative and innovative thinking and proactive problem-solving skills
Continuously evaluate opportunities for improvement in operational workflows across the organization
Ensure scheduling templates incorporate best practices for clinic throughput, clinician workflows, and patient access
Provide the Epic application architecture design to IT for system build; partner with IT to plan for the implementation of the build; partner with clinic staff to coordinate communication, testing, and validation
Facilitate governance committees and reconcile competing priorities for template modifications
Sponsor the administrative aspects of enterprise access principles, policies, and standards, ensuring translation of operating principles to workflows and ongoing monitoring
Manages and sustains access policies, processes and initiatives to keep programs effective and scalable (50%)
Data, Analytics and Reporting
Establish team workflows, quality assurance standards, and performance metrics aligned with organizational objectives
Monitor resource and provider templates and report on insights
Monitor KPIs and forecast supply and demand, partnering with clinical and administrative leaders to optimize scheduling templates in alignment with clinical effort
Develop reports with key trends and data-driven recommendations (30%)
Leadership and Management
Lead, mentor, and develop team members to achieve departmental goals and maintain high-quality standards
Build high‑performing teams
Collaborate with team and template builders to translate recommendations into system changes
Champions a culture of accountability, continuous improvement, and collaborative problem‑solving (20%)
Qualification
Required
Bachelor's Degree in Hospital Administration, Business Administration, Public Administration or a related field
4-6 years Typically, six years of professional experience in healthcare administration. Related experience in ambulatory administration, project management, operations management, business development, IT system management
Preferred
Master's Degree
Knowledge of electronic health records, Epic Cadence application knowledge
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Company
Denver Health
Denver Health is a health care organization providing level one care for all, regardless of ability to pay.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Leticia Leyva
Administrative Director. CEO's Office
Ansar Hassan
Interim CFO / Senior Finance Director
Recent News
2025-10-09
Seattle TechFlash
2025-09-12
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