Buchanan Technologies · 1 day ago
Desktop Support Technician (Part-Time)
Auburn Hills, MI
Part-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expBuchanan Technologies is a company focused on providing top-tier technology services and fostering a culture of continuous learning. They are seeking a Desktop Support Technician to provide support and maintenance within the organization's desktop computing environment, ensuring optimal workstation performance and troubleshooting issues for end-users.
Information Technology
Responsibilities
Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware, and software to the client’s satisfaction
Plans and coordinates the purchase, installation, and implementation of office automation hardware and software according to department standards and procedures
Analyzes training needs of office automation clients
Develops classroom curriculum and provides quality individual and group training programs designed to ensure maximum utilization of equipment
Maintains spam filters
Maintains anti-virus software updates
Monitors compliance of users to the enterprise’s security policies
Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained
Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service enterprise users of personal computers
Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions
Installs and configures desktop computer hardware, software, and peripherals using standard procedures
Creates and maintains a variety of computer images for Windows and Mac OS systems
Provides second-level support for reported problems with desktop computers, laptops, peripherals, mobile devices, and supported software applications including investigating and troubleshooting issues for quick problem resolution
Provides end-user support for desktop users including consultations and training
Works with vendors to troubleshoot and resolve issues
Evaluates new product versions and recommend upgrade schedules
Assists in the evaluation of hardware, software, and peripherals for new projects and replacements as necessary
Responds to technical emergencies outside of normal working hours as needed
Maintains written operational, configuration, or other procedures including end-user documentation
Prepares weekly status reports quantitatively reporting results of office automation activities
Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication
Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education
Performs at or above enterprise performance standards established within the department
Qualification
Required
A high school diploma or equivalent is required
3 years of personal computer experience
2 years of experience in a training environment
Strong written and verbal communication skills
This is a part-time position (16–20 hours per week). Availability Monday to Friday during business hours starting at 8:00 AM is required
Desktop Support: 2 years (Required)
Preferred
BS or BA degree in computer science, business administration, or related field is preferred
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Buchanan Technologies
Buchanan Technologies is a managed IT services provider.
501-1000 employees
H1B Sponsorship
Buchanan Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Lightview Capital
2019-08-20Private Equity
Recent News
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