Novartis · 16 hours ago
Director of Program Operations, NPAF- Remote
United States
Full-time
Remote
Director/Executive
$195K/yr - $361K/yr
7+ years expNovartis is a leader in serving patients through its Patient Assistance Foundation (NPAF). The Director of Program Operations is responsible for executing the strategy and ongoing management of the NPAF program operations, ensuring compliance and high-quality standards while collaborating with various stakeholders to enhance program effectiveness.
BiotechnologyMedical DeviceHealthcarePharmaceuticalHealth CareMedicalPrecision Medicine
Responsibilities
Drive efficient and effective program operations that align with our objectives
Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers
Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF
Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations
Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes
Qualification
Required
Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA) or clinical degree, including but not limited to PharmD, RPh, PA, etc. preferred
7+ years of pharmaceutical industry or related healthcare or consulting experience
2+ years of leading call center/hub operations teams
Comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions
Knowledge of HIPAA regulations, patient privacy, and other relevant regulations
Strong analytical acumen and ability to apply data driven insights for operational improvements
Strategic thinker who can adapt and grow with the evolving foundation landscape
People management; coaching and development of associates
Ability to build, inspire, and motivate a team
Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)
Preferred
3+ years of progressive leadership in customer service management roles, ideally in biotechnology or pharmaceuticals
Experience working for a Patient Assistance Foundation
Strong compliance mindset, high level of integrity and ethical judgment, demonstrated experience in fostering compliance with company policies and procedures
Strong ability to collaborate and work cross-functionally within a matrix environment
Benefits
Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
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