Aggreko · 20 hours ago
Senior Service Delivery Analyst
Pearland, TX
Full-time
Onsite
Senior LevelAggreko is a company that provides energy solutions to support communities and businesses. They are seeking a Senior Service Delivery Analyst to provide on-site support, manage IT tickets, and oversee project management to enhance customer service and operational efficiency.
IndustrialRenewable EnergyElectrical DistributionService Industry
Responsibilities
Provide desk-side support to business colleagues within Pearland, TX campus
Support on-site meetings as required
Liaise with local leaders to identify and resolve technology-related challenges and address support requirements
Hands-on 1st and some 2nd line support to a group wide customer base within an SLA driven environment
Procure, setup, configure and support of standard desktops, laptops, printers and peripheral devices
Installation of operating systems and software deployment via AutoPilot
Procure and manage software license requests and renewals
Provide basic training and 'how-to' knowledge sharing for business and IT colleagues
Use a collaborative approach to problem solving with team and other technical groups
Defines, documents and carries out projects or sub-projects alone or with a small team, actively participating in all phases
Identifies, assesses and manages risks to the success of the project
Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
Agrees with project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate
Monitors costs, timescales and resources used, and acts where these deviate from agreed tolerances
Ensures that projects are formally closed and, where appropriate, subsequently reviewed, and those lessons learned are recorded
Qualification
Required
Experience communicating with and supporting senior leadership
Experience managing projects across a global team
Ability to balance attention to detail with expeditious execution in a fast-paced environment
Exceptional customer service skills
Strong interpersonal skills
Excellent time management skills and the ability to multi-task efficiently
Strong team player as well as being a self-achiever
Task completion – reliable, committed to completing tasks with minimal supervision
Resilience – persistent, positive and self-reliant
Accountability – drives outcomes by taking personal responsibility
Working together with others – relates to people, engages and builds relationships
Benefits
Competitive compensation and Bonus
No premium cost medical plan option available
Paid training programs and tuition reimbursement
Safety-focused culture
Company
Aggreko
Aggreko provides power generation and temperature control solutions to customers. It is a sub-organization of Aggreko Energy Transition Solutions.
Founded in 1962
5001-10000 employees
H1B Sponsorship
Aggreko has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-09-29IPO
Leadership Team
Carsten Reincke-Collon
Head of Product Line Power & BESS
Louise Harrison
Head of Legal, UK & Ireland, Nordics
Recent News
2025-12-11
Company data provided by crunchbase