General Dynamics Information Technology · 20 hours ago
JMSC-IP Systems Engineer (Help Desk)
Honolulu, HI
Full-time
Onsite
Mid Level
$81K/yr - $94K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a Systems Engineer (Help Desk) to troubleshoot hardware, software, and network issues while supporting the implementation and sustainment of system security protections for training and simulation systems.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshoots complex, hardware, software and network issues
Performs software deployments, patching and updates
Participates in infrastructure upgrades and migrations
Supports the implementation, operation, and sustainment of system security protections for training and simulation systems
Performs hands on configuration, troubleshooting, documentation, and change support for network and boundary components in a controlled environment
Performs scheduled maintenance and systems upgrades
Supports audits, inspections, and vulnerability remediation activities
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required
Qualification
Required
Active Directory (AD), Help Desk Services, Help Desk Support
3 + years of related experience
US Citizenship Required: Yes
Education: AS/AA in Information Technology or Computer Science or a related technical discipline, or the equivalent combination of education, technical training, or work experience
Required Technical Skills: Provides systems engineering support for the design, integration, operation, and sustainment of enterprise systems
Performs ongoing system maintenance and supports system upgrades and migrations
Resolve issues involving Active Directory, permissions, group policies
Strong understanding of RMF, boundary relevant STIGS, and cybersecurity compliance
Working knowledge of firewall rules, traffic filtering, and access control
Working knowledge of configuration and management of core switches, remote nodes, and diverse communications hardware within controlled environments
Certification: SEC+ is required; Network+ or CCNA will be considered
Security Clearance Level: MUST be able to obtain Interim / Secret Clearance within 6 months of hire
Required Skills and Abilities: Must meet DoD 8570 IAM I certification
Superb communication skills
Strong troubleshooting skills with the ability to escalate appropriately
Must be able to perform with minimal guidance
Preferred
military and MTC experience preferred
Benefits
401K with company match
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
The ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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