Willkie Farr & Gallagher LLP · 21 hours ago
Learning & Technology Adoption Specialist - New York
New York, NY
Full-time
Onsite
Entry, Mid Level
$110K/yr - $120K/yr
2+ years expWillkie Farr & Gallagher LLP is an elite international law firm seeking a Learning & Technology Adoption Specialist to support their Learning and Technology Adoption team. The role involves delivering technology training, personalized coaching, and ongoing support to help attorneys and business professionals effectively use modern legal technologies.
Law Practice
Responsibilities
AI & Innovation Enablement
Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
Stay current on AI developments and recommend relevant training opportunities or adjustments
Core Technology Training & Onboarding
Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
Support firmwide training initiatives related to new software rollouts or major upgrades
Personalized Coaching & Office Hours
Host 'Tech Office Hours' in-person and remotely, offering 1:1 support and workflow-specific help
Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
Just-in-Time Learning & Content Development
Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
Maintain and enhance the firm's internal learning resource library
Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools
Needs Analysis & Collaboration
Track training trends and feedback to proactively identify skills gaps or emerging needs
Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
Share observations and user feedback with internal product and engineering teams
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
Two to Four years' experience in a legal or professional services training or support role
Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
Demonstrated ability to teach technology concepts in an approachable, confidence-building manner
Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
Strong written and verbal communication skills
Highly organized and able to manage competing training priorities across teams and offices
Preferred
Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications
Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe
Background in adult learning, instructional design, or tech coaching
Benefits
Comprehensive suite of benefit programs
Company
Willkie Farr & Gallagher LLP
Willkie Farr & Gallagher LLP provides leading-edge legal solutions on complex, business critical issues spanning markets and industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Garman
Chief Financial Officer
A. Mark Getachew
Partner - Corporate & Financial Services
Recent News
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