Carrier · 19 hours ago
Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $168K/yr
5+ years expCarrier is a global leader in intelligent climate and energy solutions, committed to creating impactful solutions for people and the planet. The Technical Support Engineer provides technical expertise to troubleshoot complex problems and enables local branches to deliver excellence to their customers.
Energy"Heating Ventilation and Air Conditioning (HVAC)"
Responsibilities
Provide technical support for the ALFO Branch Offices on an as needed basis
Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc
Identify all technical risks and assist local site team members in risk mitigation planning
Assist in project commissioning planning for complex projects to support local project teams as required
Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings
Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
Participate in the creation and updating of the training content for Field Engineers
Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers
Create and maintain standard work instructions in accordance with the Operations Manual guidance
Provide local training and guidance that is aligned with ALFO standard work and best practices
Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested
Assist local management in mentoring Field Engineer Supervisors and Field Engineers
Qualification
Required
High School Diploma or GED
5+ years experience working with building controls systems
50% air travel
Preferred
Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices
Exceptional ability to communicate network and server needs to client IT departments
Working knowledge of the OSI Model
Awareness of cybersecurity best practices and ability to advise and generate guidance
Knowledge of BAS servers
Hierarchal WebCTRL servers
Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle)
Pros and cons of virtual versus physical servers and the support requirements of both
Strong working knowledge of remote connection methods and best practices
Understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration)
Network troubleshooting techniques and the use of network monitoring tools: DLcapture, Wireshark, Oscilloscope, Modscan or Equivalent
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
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