CFS · 12 hours ago
IT Support Analyst
Grand Rapids, MI
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $55K/yrCFS is seeking an IT Support Analyst who will serve as the first point of contact for internal users needing assistance with various IT issues. The role involves diagnosing and resolving technical problems, logging support requests, and collaborating with the technology team to ensure smooth IT operations.
Human ResourcesStaffing Agency
Hiring Manager
Hannah Peitz (Moore)
Responsibilities
Serve as the primary contact for incoming technical support requests across all communication channels
Log, track, summarize, and close tickets in the ticketing system following established procedures
Monitor daily incident queues and follow up on unresolved tickets
Document solutions and contribute to the internal knowledgebase
Provide timely, professional responses to support requests
Use remote management tools for patching, scripting, and troubleshooting
Travel to other offices as needed for in‑person support
Assist in training new support staff and educating team members on the ticketing system
Collaborate with IT staff on projects and operational initiatives
Qualification
Required
Serve as the primary contact for incoming technical support requests across all communication channels
Log, track, summarize, and close tickets in the ticketing system following established procedures
Monitor daily incident queues and follow up on unresolved tickets
Document solutions and contribute to the internal knowledgebase
Provide timely, professional responses to support requests
Use remote management tools for patching, scripting, and troubleshooting
Travel to other offices as needed for in‑person support
Assist in training new support staff and educating team members on the ticketing system
Collaborate with IT staff on projects and operational initiatives
Proficiency with Windows operating systems, Chrome, Edge, and Microsoft Office Suite
Understanding of computer hardware and peripherals including printers, webcams, and keyboards
Ability to configure and troubleshoot basic technical settings such as sound, video, and display
Strong communication and interpersonal skills, ability to prioritize, attention to detail, follow‑through, and enthusiasm for learning
Preferred
Associate's degree in a computer‑related field or equivalent experience
Technical support background paired with customer service experience
Experience in a professional services or legal environment
Experience contributing within or supporting small teams
Helpful familiarity with applications such as Intapp Timekeeping, iManage, Litera Change Pro/Metadact, Kofax Power PDF, Camtasia, Captivate, and ClickUp
Benefits
Comprehensive health coverage
401(k) with match
PTO
Additional employee benefits
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase