Behavioral Health Network, Inc (BHN) · 12 hours ago
Infrastructure, Network, and Telephoy Lead
Springfield, MA
Full-time
Onsite
Senior Level
$140K/yr - $165K/yr
7+ years expBehavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. As the Network, Infrastructure & Telephony Lead, you will own the strategy, performance, and reliability of the core technology systems that support over 130 programs and 3,000 staff.
HealthcareHospitalHealth CareMedical
Responsibilities
Develop and maintain BHN’s network, infrastructure, and telephony roadmap
Provide technical oversight and direction to the Managed Service Provider (MSP)
Establish standards for architecture, capacity, resiliency, and performance
Lead infrastructure planning for new sites, expansions, and renovations
Oversee enterprise networking (LAN/WAN/WiFi, firewalls, VPN, SD-WAN)
Guide BHN’s telephony strategy including VoIP, SIP, Microsoft Teams Phone, call routing, and contact center solutions
Support cybersecurity controls in collaboration with security and compliance leaders
Serve as an escalation lead for major infrastructure and connectivity incidents
Manage vendor relationships for circuits, carriers, hardware, and cloud services
Monitor performance metrics and identify optimization opportunities
Maintain infrastructure documentation, diagrams, inventories, and disaster recovery planning
Qualification
Required
Bachelor's Degree in IT, Computer Science, Engineering, or related field (Master's preferred)
7+ years of infrastructure and/or network engineering experience, including leadership or architect-level work
Strong expertise in enterprise networking, firewalls, wireless, and cloud-connected environments
Experience with VoIP, SIP trunking, Microsoft Teams Phone, or similar unified communications platforms
Knowledge of Microsoft infrastructure technologies (Windows Server, Active Directory/Entra ID, Azure, Microsoft 365, Intune)
Experience managing MSP relationships and vendor performance
Strong troubleshooting, analytical, and communication skills
Preferred
Understanding of healthcare or HIPAA-regulated environments
Benefits
Generous PTO
403(b) with employer match
Tuition reimbursement
Comprehensive benefits
Company
Behavioral Health Network, Inc (BHN)
BHN is a nonprofit behavioral health provider serving communities across Massachusetts.
1001-5000 employees
H1B Sponsorship
Behavioral Health Network, Inc (BHN) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2022 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Stewart Joslin
CFO
Steven Winn
Chief Operating Officer
Recent News
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