Levata · 12 hours ago
Technical Support Specialist
Howell, MI
Full-time
Onsite
Entry Level
1+ years expLevata is a global technology company specializing in mobility, automation, and visibility solutions. They are seeking a Technical Customer Success Specialist to provide frontline technical support for their hardware and software solutions, focusing on diagnosing and resolving technical issues while ensuring a customer-focused experience.
ConsultingInformation TechnologyLogisticsManagement ConsultingSupply Chain Management
Responsibilities
Serve as a primary technical resource for diagnosing and resolving hardware and software issues
Apply structured and advanced troubleshooting methods to identify root causes and deliver effective solutions
Support installation, configuration, maintenance, and upgrades of SLS software and RFID hardware
Accurately document technical findings, resolutions, and communications within the support system
Own support cases end-to-end, ensuring issues are driven to resolution or escalated appropriately
Communicate technical information clearly and confidently to both technical and non-technical customers
Provide timely updates and set clear expectations with customers and internal stakeholders
Collaborate with Engineering, Sales, and Operations to resolve complex or recurring issues
Represent customer needs and feedback to internal teams to support continuous product improvement
Continuously build technical knowledge of products, systems, and support best practices
Qualification
Required
Bachelor's degree or equivalent relevant technical experience
1+ year of experience in a technical support, IT, or technology-focused role
1+ year of customer service or customer-facing experience
Strong analytical and problem-solving skills with a methodical troubleshooting mindset
Excellent written and verbal communication skills in English
Working knowledge of Microsoft Windows operating systems
Experience supporting hardware and software in an external customer environment
Solid understanding of basic PC and/or Mac functionality
Ability to translate technical concepts into clear, customer-friendly explanations
Confident decision-maker with the ability to exercise independent judgment
Collaborative mindset with openness to feedback and continuous improvement
Benefits
Medical
Dental
Vision
Life
Flexible spending
401k
Holiday and paid time off
Parental leave
Pre-tax transit program
Company
Levata
Levata offers management consulting, access control, and innovative tech solutions for business enhancement.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Filzah Ahsun
Talent Acquisition Partner
Recent News
2025-10-13
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2025-02-28
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