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Operations Training Manager, Front Office jobs in United States
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Atrium Hospitality · 14 hours ago

Operations Training Manager, Front Office

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$80K/yr - $90K/yr
date3+ years exp
Atrium Hospitality is a company dedicated to exceptional guest experiences and fostering a positive work environment. They are seeking an Operations Training Manager for the Front Office, responsible for designing and delivering training to Front Desk teams, ensuring high guest service standards, and collaborating with HR for onboarding new associates.
HospitalityTravelFinanceConsultingInformation TechnologyAsset ManagementHotel

Responsibilities

Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence
Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life
Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively
Use guest feedback and online reputation data to fine-tune training programs for maximum impact
Collaborate with HR and department leaders to onboard and develop new front desk associates across properties

Qualification

Front Desk ExperienceLeadership ExperienceMicrosoft OfficeHilton ExperienceMarriott ExperienceCoaching SkillsGuest Service FocusAdaptabilityTeamwork

Required

100% travel availability
3+ years of Front Desk and leadership experience
Comfort with Microsoft Office tools
A flexible, people-first mindset

Preferred

Experience with Hilton and Marriott brands preferred

Benefits

Career Growth & Learning – 40% of our management hires are internal promotions!
Invest in Your Future – 401(k) plan with company match.
Comprehensive Health Coverage – Medical, dental, and vision insurance options.
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Company

Atrium Hospitality

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Atrium Hospitality is a privately held hotel asset management and investment advisory company.
dateFounded in 2015
location
Alpharetta, Georgia, USA
people-size5001-10000 employees
web-link
https://atriumhospitality.com

Funding

Current Stage
Late Stage

Leadership Team

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Rob Mangiarelli
Chief Executive Officer
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Lars Schrader
Senior Vice President Operations
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Recent News

PRWeb
Atrium Hospitality Elevates Four Leaders to Key Management Roles, Strengthening Companywide Leadership in Operations, Technology, Talent, and Finance
2025-10-30
PR Newswire
Employment Law Attorneys, at Blumenthal Nordrehaug Bhowmik De Blouw LLP, File Lawsuit Against Atrium Hospitality LP, for Employees Allegedly Missing Meal Breaks
2025-10-28
PRWeb
Embassy Suites by Hilton San Marcos Hotel Conference Center Completes Full Renovation, Elevating Guest Rooms, Public Spaces, and Meeting Venues
2025-10-03
Company data provided by crunchbase