OSI Consulting · 23 hours ago
Sr. Desktop Support Engineer
San Diego, CA
Full-time
Onsite
Senior Level
7+ years expOSI Consulting is seeking a Sr. Desktop Support Engineer responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role focuses on ensuring the reliability, performance, and security of desktop, laptop, and mobile computing devices, as well as managing video conferencing and A/V systems.
ConsultingBig DataProfessional ServicesBusiness DevelopmentBusiness Intelligence
Responsibilities
Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms
Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization
Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA)
Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently
Support, configure, and maintain conference room Audio/Visual systems including video conferencing hardware (e.g., Logitech, Polycom, Crestron, Teams Rooms, and Zoom Rooms)
Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance
Coordinate with vendors for hardware replacement, firmware updates, and integration of new conference room technologies
Maintain documentation and inventory of A/V equipment, cabling, and room configuration details
Ensure A/V systems remain operational and standardized across all meeting spaces
Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM
Develop automation scripts and policies for device provisioning, patch deployment, and software installation
Configure and manage WSUS/SCCM patching to ensure endpoint compliance and security
Utilize remote management tools to resolve issues efficiently and proactively
Administer user accounts, groups, and licenses in Azure AD and Microsoft 365
Configure conditional access, MFA, and security compliance settings in alignment with organizational policy
Support single sign-on (SSO) integrations for enterprise applications
Manage procurement and inventory of user hardware, peripherals, and licensed software
Maintain accurate records of IT assets, including warranty status, renewals, and lifecycle management
Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets
Create and maintain technical documentation including build procedures, A/V configurations, and troubleshooting guides
Develop user-friendly training materials and FAQs to enhance self-service capabilities
Identify and implement improvements to IT service delivery and end-user experience
Partner with infrastructure, cybersecurity, and network teams to ensure end-to-end system reliability
Participate in service reviews, root cause analyses, and process improvement initiatives
Mentor junior technicians and provide technical leadership in end-user technologies
Support business continuity and ensure key systems remain available during outages or DR events
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience
Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments
Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management
Experience supporting and maintaining conference room Audio/Visual systems
Strong background in Active Directory, Group Policy, and endpoint patch management
Advanced troubleshooting for Windows OS, macOS, and collaboration platforms
Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups
Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals
PowerShell scripting for automation and reporting
Excellent communication, documentation, and customer service skills
Knowledge of ITIL processes for incident and change management
Required: CompTIA A+
Required: Microsoft 365 Certified: Modern Desktop Administrator Associate
Preferred
CompTIA Network+
Microsoft Endpoint Administrator
ITIL v4 Foundation
Crestron or Zoom Rooms certification
Company
OSI Consulting
OSI Consulting is a global provider of modern technology solutions for business.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase