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Implementation Specialist jobs in United States
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Piedmont Global · 8 hours ago

Implementation Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp
Piedmont Global is a Strategic Globalization Organization that helps clients navigate complexity and operate seamlessly across cultures. The Implementation Specialist is responsible for ensuring a smooth onboarding process for new clients, transforming contracts into operational partnerships, and providing expert training and support.
Information Technology & Services
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Growth Opportunities

Responsibilities

Facilitate the onboarding process for new clients, ensuring a smooth transition and successful implementation of products or services
Prepare welcome kit materials for new client onboarding
Identifying the client’s specific business needs and coordinating the configuration of software and client set up to fit their existing workflows
Coordinating the resolution of "Day 1" bugs and integration issues during client launch
Provide training, demonstrations, and best practice recommendations to clients to optimize their use of products or services
Assist in the development and maintenance of knowledge resources, tutorials, and documentation to support client self-service and learning
Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses
Other administrative tasks, as needed

Qualification

Interpretation industry experienceOperational roles experienceIndustry scheduling toolsOn-demand interpreting platformsClient-facing skillsMultitaskCommunication skillsTeamwork abilityIndependent work ability

Required

3+ years of experience in operational roles
3+ years of experience in the interpretation industry
B.A./B.S
Familiarity with industry scheduling tools and on demand interpreting platforms
Comfortable in a fast-paced, deadline-driven environment and able to multitask
Ability to work independently as well as in a team
Excellent written and verbal communication skills
Excellent client-facing skills

Benefits

Health
Dental
401k
Vision
Pet Insurance
PTO
Paid Holidays
Flexible work schedule

Company

Piedmont Global

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Your partner in Strategic Globalization. We equip organizations with the people, capabilities, and strategies to lead—globally, fluently, confidently.
dateFounded in 2013
location
Arlington, Virginia, US
people-size201-500 employees
web-link
https://piedmontglobal.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mohamed Hussein
Chief Executive Officer
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Megan Forrest
Executive Assistant to President & Chief Executive Officer
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Recent News

PR Newswire
Piedmont Global Launches New Brand Identity as Strategic Globalization Partner
2025-11-21
EIN News
PGLS Makes Inc. 5000 List for Second Consecutive Year at No. 424
2023-08-17
Company data provided by crunchbase