Dynamic Integrated Services · 1 day ago
Customer Service Engineer-Remote
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expDynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business providing management consulting services to federal agencies. They are seeking a highly skilled Dynamics D365 Tier 2 Customer Service Engineer to provide advanced support and resolution to end-users of the Dynamics 365 platform, requiring strong technical knowledge and excellent problem-solving skills.
ConsultingInformation TechnologyProfessional ServicesManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary
Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations
Develop and maintain documentation for support processes, procedures, and solutions
Stay up-to-date with the latest features, updates, and best practices related to Dynamics 365
Qualification
Required
Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365
Strong understanding of Dynamics 365 Customer Service (CRM)
Proficiency in troubleshooting and resolving Dynamics 365-related issues
Experience with Dynamics 365 configuration, customization, and integration
Excellent analytical and problem-solving skills
Experience with ITIL processes and practices and the ServiceNow service management tool
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
Bachelor's Degree in computer science, information technology, or a related field plus 2 years experience, 8 years of additional relevant experience may be substituted for education
Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance
Preferred
Microsoft Dynamics 365 certification
Experience in a fast-paced, customer-oriented environment
Company
Dynamic Integrated Services
Dynamic Integrated Services is a provider of management consulting and information technology services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Will Mueller, PMP, PHR
Co-Founder
Jeffrey H. Smith
Chief Operating Officer
Recent News
Washington Technology
2025-02-20
Company data provided by crunchbase