ITF Therapeutics LLC · 19 hours ago
Director, Customer Data Management
Concord, MA
Full-time
Onsite
Director/Executive
$210K/yr - $240K/yr
10+ years expITF Therapeutics LLC is seeking a Director of Customer Data Management to define and execute their customer data strategy across various therapeutic areas. This role involves overseeing data leadership, managing the commercial data warehouse, and ensuring high-quality data delivery while collaborating with IT and managing vendor partnerships.
BiotechnologyManufacturingPharmaceuticalTherapeutics
Responsibilities
Lead the strategic vision for Customer Data Management, driving innovation and industry best practices across all therapeutic areas
Oversee the Master Data Management (MDM) operational process to ensure high-quality, stakeholder-aligned data delivery
Support integrations across CRM systems, MDM solutions, the Commercial Data Warehouse, Customer Data Platforms, and other customer and sales data sources
Ensure compliance with data privacy, security standards, and internal governance policies
Identify, evaluate, and acquire third-party data sources (e.g., IQVIA, Komodo Health, specialty pharmacy data) to support business decision-making
Manage budgets, contractors, and vendor relationships for data acquisition and data management services
Partner closely with IT to deliver and maintain technology initiatives
Ensure data quality through strong business rules, quality controls, and monitoring practices
Define KPIs to measure the effectiveness and business value of data management initiatives
Develop SOPs and systems to support compliant data reporting, storage, and handling
Co‑lead commercial data governance efforts in partnership with IT
Maintain data catalogs and libraries for all relevant data sources
Train internal teams on CRM and data management processes and best practices
Qualification
Required
10+ years in Data Strategy, Data Analytics, or Data Management, with proven strategic and operational leadership
7+ years of experience in the pharmaceutical or healthcare sector with deep knowledge of external data sources (sales, claims, HCP, medical, customer datasets)
Bachelor's degree required, advanced degree in Data Science, Computer Science, Operations Research, or a related scientific field preferred
Extensive experience with the latest data technologies, including data warehouses, data lakes, cloud platforms, and analytics tools
Strong experience working with specialty pharmacy data (dispense, status, etc.), syndicated datasets (claims, Rx), and MDM data structures
Expertise in pharmaceutical MDM practices, including system integration, data stewardship, data quality, and field force enablement
Familiarity with databases and data warehouses (Oracle, Snowflake), CRM platforms (Veeva), and analytics/reporting tools (SQL, Tableau, Power BI)
Excellent business acumen, communication, and interpersonal skills
Ability to translate complex technical concepts into clear, non-technical language
Experience across the product lifecycle (emerging, launch, in‑line)
Strong presentation skills and experience engaging external stakeholders
Preferred
advanced degree in Data Science, Computer Science, Operations Research, or a related scientific field preferred
Company
ITF Therapeutics LLC
ITF Therapeutics is the US-based rare disease division of Italfarmaco S.p.A.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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