Hilton · 9 hours ago
Senior Lead Program Manager- Guest Facing Technology
United States
Full-time
Remote
Senior Level, Lead/Staff
$110K/yr - $175K/yr
7+ years expHilton is a leading global hospitality company with a diverse portfolio of world-class brands. As a Senior Lead Program Manager for Guest Facing Technology, you will oversee the operations of the Guest Facing Internet Access program and manage vendor performance, ensuring the successful deployment and support of technology initiatives.
HospitalityTravelSportsLeisureResorts
Responsibilities
Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities
Report on project status
Manage partners to support the launch of projects including Connected Room (Edge Controller)
Interaction with brand leaders and owner groups
Lead communication of programs to Team Members and partners i.e. Owner relations, AD&C, and QA teams
Provide regular updates to The Senior Team leaders on program status
Manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support
Establish procedures and manage and enforce policy
Manage projects through the standard methodology from approval to deployment
Qualification
Required
Seven (7) years of professional experience in Technology or a related field
Six (6) years of customer support and data networking experience
Three (3) years of technical vendor management experience
Three (3) years program management experience, including contract administration, performance oversight, and delivery assurance
Experience with networking and wi-fi technologies
Working knowledge of industry-standard data security procedures
Travel up to 15%
Preferred
Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Ten (10) + years of professional experience in Technology or a related field
Nine (9) + years of customer support/data networking experience
Six (6) years of Technical Vendor Management Experience
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Medical and prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Short-and long-term disability insurance
Access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
A 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
Up to 5 bereavement days
Flexible spending accounts
A health savings account
An employee assistance program
Access to a care coordination program (“Wellthy”)
A legal services program
An educational assistance program
Adoption assistance
A backup childcare program
Pre-tax commuter benefit
Our travel discount
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
H1B Sponsorship
Hilton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
2026-02-12
2026-02-11
Business Wire
2026-02-11
Company data provided by crunchbase