Burlington Stores, Inc. · 23 hours ago
Supervisor, Technology Services
09103 - DC Savannah
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
5+ years expBurlington Stores, Inc. is a rapidly growing brand committed to workplace diversity. The Technology Services Supervisor provides daily direction and hands-on support to the Technology Services team, ensuring high-quality technical services and fostering a customer-focused environment.
RetailE-CommerceFashionApparel
Responsibilities
Provide daily supervision, direction, and support to Technology Services associates
Assign and monitor workload, ensuring service requests and incidents are resolved within defined SLAs
Promote teamwork, accountability, and customer service excellence
Conduct regular team meetings to discuss updates, challenges, and process improvements
Provide coaching, feedback, and training to develop team performance and skills
Assist in maintaining scheduling, time sheets, on-call assignments, and PTO approvals
Support communication between the Technology Services team and other departments
Monitor open incidents and requests, ensuring timely and quality resolutions
Assist in troubleshooting and resolving hardware, software, and connectivity issues
Maintain a professional and courteous approach in all customer interactions
Coordinate with vendors and other IT teams to resolve escalated issues, serving as the primary point of contact, escalating issues when needed
Support and model customer service best practices to enhance the user experience
Supports hardware and software rollouts, upgrades, and other technical initiatives
Help maintain procedural and knowledge documentation for team reference
Track and report on team metrics, providing updates to the Technology Services Manager
Support implementation of improvements that enhance efficiency and service quality
Participate in departmental initiatives, providing input and hands-on support as needed
Qualification
Required
5+ years of technical support or related IT experience
Ability to travel to company locations
Ability to participate in an on-call rotation during evenings or weekends
Preferred
Bachelor's degree or equivalent technical experience
Technical certifications or coursework in IT support, networking, or systems
1+ year in a team leader or supervisory role
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
Flexible hours
Associate discount
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
10001+ employees
H1B Sponsorship
Burlington Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (7)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion Office
Recent News
2026-02-05
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-03
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Company data provided by crunchbase