EDA Contractors, Inc. · 8 hours ago
IT Support Specialist
Bensalem, PA
Full-time
Onsite
New Grad, Entry LevelEDA Contractors, Inc. is a company specializing in the exterior envelope of commercial, institutional, and industrial buildings. They are seeking an IT Support Specialist to provide technical assistance to employees, manage incidents, configure systems, and maintain IT equipment and services.
ConstructionCivil EngineeringService Industry
Responsibilities
Provide technical assistance to employees via phone, email, remote access, or in person for hardware, software, mobile, VoIP, and network issues
Diagnose, troubleshoot, and resolve issues related to desktops, laptops, mobile devices, VoIP, printers, etc
Log, track, and document all support requests and resolutions in company helpdesk solution, SolarWinds Service Desk
Build, set up, and configure all new or upgraded computers, mobile devices, VoIP, and related hardware according to role specific and company standards
Install, update, and troubleshoot standard applications such as Microsoft Office 365 (Outlook, Excel, Word, Teams, etc.), Adobe Acrobat, Bluebeam, SonicWall VPN client, and other business-specific software
Create, assign, modify, and disable user accounts and access permissions in systems and services like Active Directory, Microsoft Office 365, Verizon Wireless and VoIP, Bluebeam, Dropbox, and other business-specific platforms and subscriptions
Assist with diagnosing connectivity issues related to wired or wireless networks, VPNs, and basic firewall rules
Perform routine maintenance, upgrades, and replacements for company and user IT equipment
Purchase all IT hardware and software and perform monthly financial reconciliation and departmental cost allocation
Maintain accurate inventory records of IT hardware and software and renewals for IT services and subscriptions
Review and approve all invoices related to IT hardware and software, recurring subscriptions, monthly wireless and VoIP services, and any other IT related purchases, subscriptions, or services
Routinely review company and user information in systems and services like Office 365, Verizon Wireless and VoIP, SolarWinds Service Desk, and other business-specific platforms to validate information is up to date, accurate, and consistent
Enforce security best practices by assisting users with MFA setup, password resets, and basic cybersecurity awareness
Assist with backup processes, data restoration, and file recovery when needed
Prepare and deploy IT equipment for new hires and collect/secure equipment for departing employees
Provide clear and courteous communication with users of varying technical skill levels
Educate employees on IT policies, best practices, and proper use of company systems
Work closely with network, systems, and application teams to escalate and resolve complex issues
Identify recurring issues and suggest improvements to processes, documentation, or technology use
Qualification
Required
Provide technical assistance to employees via phone, email, remote access, or in person for hardware, software, mobile, VoIP, and network issues
Diagnose, troubleshoot, and resolve issues related to desktops, laptops, mobile devices, VoIP, printers, etc
Log, track, and document all support requests and resolutions in company helpdesk solution, SolarWinds Service Desk
Build, set up, and configure all new or upgraded computers, mobile devices, VoIP, and related hardware according to role specific and company standards
Install, update, and troubleshoot standard applications such as Microsoft Office 365 (Outlook, Excel, Word, Teams, etc.), Adobe Acrobat, Bluebeam, SonicWall VPN client, and other business-specific software
Create, assign, modify, and disable user accounts and access permissions in systems and services like Active Directory, Microsoft Office 365, Verizon Wireless and VoIP, Bluebeam, Dropbox, and other business-specific platforms and subscriptions
Assist with diagnosing connectivity issues related to wired or wireless networks, VPNs, and basic firewall rules
Perform routine maintenance, upgrades, and replacements for company and user IT equipment
Purchase all IT hardware and software and perform monthly financial reconciliation and departmental cost allocation
Maintain accurate inventory records of IT hardware and software and renewals for IT services and subscriptions
Review and approve all invoices related to IT hardware and software, recurring subscriptions, monthly wireless and VoIP services, and any other IT related purchases, subscriptions, or services
Routinely review company and user information in systems and services like Office 365, Verizon Wireless and VoIP, SolarWinds Service Desk, and other business-specific platforms to validate information is up to date, accurate, and consistent
Enforce security best practices by assisting users with MFA setup, password resets, and basic cybersecurity awareness
Assist with backup processes, data restoration, and file recovery when needed
Prepare and deploy IT equipment for new hires and collect/secure equipment for departing employees
Provide clear and courteous communication with users of varying technical skill levels
Educate employees on IT policies, best practices, and proper use of company systems
Work closely with network, systems, and application teams to escalate and resolve complex issues
Identify recurring issues and suggest improvements to processes, documentation, or technology use
Strong customer service skills such as active listening and conflict management
Strong communication skills with the ability to explain technical issues to non-technical users
Strong analytical and critical thinking abilities to troubleshoot and problem solve technical issues
Able to lift 50 pounds, bend, twist, and maneuver into areas to troubleshoot or install equipment
An associate degree or higher, technical certificate(s), or equivalent years of experience in a help desk environment
Preferred
Experience with Microsoft Office 365 admin portal and user applications (Outlook, Excel, Word, Teams, etc.) and Apple mobile products are a plus
Benefits
Paid time off
Competitive compensation
Health insurance with medical, dental and vision
401K eligible after 2 months, company matching up to 4% after one (1) year of employment
Performance based merit increase
Tuition Assistance
Company wide events
Company
EDA Contractors, Inc.
Founded in 1999, EDA Contractors holds an extensive portfolio and experience on the exterior envelope of commercial, institutional, and industrial buildings.
Founded in 1999
201-500 employees
H1B Sponsorship
EDA Contractors, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (11)
2023 (3)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sade Carmichael
Executive Personal Assistant to Chief Executive Officer
Recent News
2025-12-08
Seattle TechFlash
2025-07-11
Philadelphia Business Journal
2024-12-17
Company data provided by crunchbase