Charlotte Area Transit System · 6 hours ago
Housing & Neighborhood Services Training and Development Coordinator
Old City Hall
Full-time
Onsite
Mid Level
$68K/yr - $86K/yr
3+ years expThe City of Charlotte is dedicated to creating vibrant neighborhoods through various service areas. The Neighborhood Training and Development Program Coordinator will coordinate training programs, manage community engagement initiatives, and serve as a liaison between residents and City departments.
Transportation/Trucking/Railroad
Responsibilities
Coordinate the development, implementation, and evaluation of year-round training opportunities
Collaborate with community stakeholders to identify training needs and design programs tailored to address them
Utilize adult learning theory and best practices in training methodologies to ensure effectiveness
Manage all aspects of training logistics, including scheduling, venue coordination, and resource allocation
Leverage technology platforms and digital tools to facilitate virtual and hybrid training delivery, manage participant registration systems, and streamline program administration
Serve as program coordinator for the Neighborhood Board Retreat and Neighborhood Leadership Academy, overseeing distinct programmatic needs for each initiative and managing budgets for both programs
Coordinate all aspects of the biannual Board Retreat, including event development, promotion, logistics planning, facilitation, vendor coordination, attendee and media correspondence, and quality control of reports and materials
Develop curriculum for the Leadership Academy, facilitate multi-session program delivery, coordinate guest speakers and subject matter experts, and provide participant training and mentorship throughout the academy cycle
Provide ongoing follow-up support to participants from both programs to reinforce learning, assist with practical implementation of skills and strategies, and ensure sustained engagement with program concepts
Maintain high standards for program execution, participant experience, and alignment with divisional goals across both signature initiatives
Develop and maintain print and digital marketing materials, including event flyers, training calendars, and neighborhood resource directories
Regularly communicate engagement and training opportunities to residents, staff, and partners through multiple distribution lists
Collaborate with Strategic Support to implement multi-channel promotional strategies across social media, email, website, and community networks to drive awareness and maximize participation in divisional training and engagement programs
Serve as a liaison between residents and City departments, as well as between the city and partnering organizations
Organize information and prepare and make presentations to individuals, groups and council committees
Provide support to the Civic Leadership Academy and complementary Community Engagement programs
Collect, organize, and manage data related to training programs, community engagement efforts, and grant monitoring activities
Qualification
Required
Understanding and experience with adult learning theory
Understanding and experience with training concepts; assessments, design, delivery, and evaluation techniques
Understanding and experience with facilitation methods and tools
Ability to recruit, train, and oversee volunteers
Ability to identify community partners and create partnerships with outside groups
Knowledge and understanding of government operations
Collaboration and relationship building and the ability to work with individuals at all levels in the organization and the community
Strong written and verbal communication skills
Excellent customer service skills
Ability to multitask, handle competing obligations, and prioritize work to meet deadlines and maintain high standard of quality
Strong computer skills, including Microsoft Office suite
Creative and effective written and graphical presentation abilities
Effective facilitation experience
Ability to attend frequent evening meetings and weekend events
High School diploma or equivalent and 5 year(s) of relevant experience; or 2 Year College degree and 3 year(s) of relevant experience; or Bachelor's degree and 1 year(s) of relevant experience
Preferred
Canva, Photoshop or Adobe Illustrator, Seamless Docs, e-learning tools, and graphic design skills
Experience mediating conflict among individuals and groups
Bilingual (English/Spanish)
Geographic Information Systems (GIS) knowledge a plus
Working knowledge of non-profit resources preferred
Previous experience in event planning highly desirable
Learning & Development Certification
Degree in Political Science, Education, Public Administration, Sociology, Social Work or related field
Benefits
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Company
Charlotte Area Transit System
Charlotte Area Transit System
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Presutti
Deputy Director, Chief Administrative Officer
Jason (JL) Lawrence
Chief Planning Officer
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