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Accenture Federal Services · 22 hours ago

Technical Support Specialist

Arlington, VA

Full-time

Onsite

Mid Level

$83K/yr - $184K/yr

Accenture Federal Services is dedicated to enhancing the capabilities of the US federal government. The Technical Support Specialist will manage signal distribution and networking, troubleshoot AV systems, and provide support for immersive audio setups, ensuring high-quality technical assistance for various events and operations.

PublishingFinanceConsultingInformation TechnologyProfessional ServicesManagement ConsultingOnline Portals

No H1B

U.S. Citizen Only

Responsibilities

Managing signal distribution and networking, including AV-over-IP protocols, EDID/HDCP management, and HDBaseT

Maintaining and calibrating LED Video Walls

Setting up and troubleshooting immersive audio systems

Managing control systems like Crestron, Extron, or Q-SYS

Administering Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech

Conducting system checks and providing event support during Forge experiences and events

Training staff on system usage and ensuring the cleanliness and upkeep of equipment

Troubleshooting technical issues and coordinating with facility IT around AV issues

Managing the Return Merchandise Authorization (RMA) process for faulty equipment

Performing on-site repairs when necessary and maintaining an inventory of equipment

Coordinating with third-party vendors for service and maintenance of AV systems

Supporting setup and user engagement with all A/V equipment in the space

Qualification

Signal Distribution & NetworkingSpecialized Hardware MaintenanceImmersive Audio SetupHardware IntegrationMicrosoft Teams Rooms AdministrationAV-over-IP Protocols CertificationLarge-Scale AV InstallationsTroubleshooting Specialized HardwareUCaaS Platforms ExperienceEvent SupportTraining StaffCollaboration Skills

Required

Signal Distribution & Networking: AV-over-IP Protocols, EDID/HDCP Management, HDBaseT

Specialized Hardware (Large-Format Displays: Maintenance and calibration of LED Video Walls)

Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays

Hardware Integration: Managing control systems like Crestron, Extron, or Q-SYS

Unified Communications (UC) & Hybrid Tech, UCaaS Platforms: Expert-level administration of Microsoft Teams Rooms (MTR)

PTZ Camera Control: Managing remote-operated cameras for high-quality streaming of 'Demo Days' or guest speaker events

Bachelor's Degree

Preferred

Certifications in AV-over-IP Protocols or related networking protocols

Experience with managing large-scale AV installations in corporate environments

Training in troubleshooting and maintenance of specialized hardware like LED Video Walls

Experience with managing and supporting UCaaS platforms like Microsoft Teams Rooms (MTR)

Company

Accenture Federal Services

Glassdoor3.9

Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.

Founded in 1989

Arlington, Virginia, USA

10001+ employees

https://www.afs.com

Funding

Current Stage

Late Stage

Leadership Team

Ron Ash

CEO and Chairman of the Board

Bharat Patel

Managing Director, AI Missions

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