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Magellan Investment Partners · 14 hours ago

Help Desk Technician

Topeka, KS

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $55K/yr

Magellan Financial is a company that supports independent financial advisors nationwide, and they are seeking a Help Desk Technician to provide front-line support for end-user issues. The role involves troubleshooting hardware and software problems, maintaining asset inventory, and documenting solutions to improve processes.

Financial Services

Responsibilities

Front-line support: Triage and resolve common end-user issues across Windows 10/11, Office/Microsoft 365 tools, printers, and basic connectivity

Hardware + endpoint work: Build/image workstations, swap RAM/SSDs, configure peripherals, run updates/reboots/maintenance workflows, and keep asset inventory accurate

Office buildouts: Desk setups, cable runs/labeling, mounting equipment, conference room A/V readiness, and clean “no spaghetti” installs (yes, you’ll use tools)

Account tasks (supervised): Password resets and access requests with least-privilege discipline; escalate exceptions

Network basics: Quick checks on DHCP/DNS/IP/subnet and “is it the network or the device?” troubleshooting before escalation

Documentation: Turn fixes into repeatable knowledge base articles and close tickets with complete notes + user confirmation

Qualification

Windows 10/11 troubleshootingBasic networking conceptsComputer repairClear communicationDocumentation skills

Required

On-site in Topeka with a reliable daily commute

Solid Windows 10/11 troubleshooting ability

Working knowledge of basic networking concepts: DHCP, DNS, NAT, routing/subnet basics

Comfortable with basic computer repair (RAM/SSD/peripherals) and physical setup work (lift 30+ lbs.)

Clear written and verbal communication; professional under pressure

Preferred

Bonus points if you've built PCs, run a home lab, tinkered with Raspberry Pi, or taught yourself tech the hard way

Benefits

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Vision insurance

Company

Magellan Investment Partners

We are dedicated partners, driven by a focus on understanding client needs and providing specialist investment solutions.

Founded in 2006

Sydney, New South Wales, AUS

51-200 employees

https://www.magellangroup.com.au/

Funding

Current Stage

Growth Stage

Recent News

Reuters

Macquarie raises PT on Australia's Magellan Financial Group

2025-10-09

Company data provided by crunchbase