Resorts World Las Vegas · 16 hours ago
Manager, Group Experience
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expResorts World Las Vegas is seeking a Group Ambassador to manage the Hotel MICE reservation experience for Group Meeting Planners. The role involves ensuring that all aspects of the group's stay are organized and executed smoothly, acting as the main point of contact and collaborating with various teams to enhance the guest experience.
HospitalityTravelHotelLocation Based ServicesVacation Rental
No H1B
Responsibilities
Ensure the group/convention Meeting Planners’ needs are addressed promptly, in a warm and friendly manner, for the duration of the event to assure the attendee experience exceeds expectations
Obtain or confirm all group VIP arrival details, including but not limited to arrival day/time, transportation method (if internal, arrange 10-outs), meet and greets, suite type, billing method, additional guests, placement of amenities, special requests, etc., to properly prepare for the guests' arrival experience and stay
Support all housing-related contractual obligations, including but not limited to room block/rates, rooming concessions, and attrition
Manage and execute group VIP arrivals, including Pre-Key reservations, limo transfers, amenities, and other agreed-upon amenities provided to groups
Maintain a satisfactory individual performance score that will contribute to achieving the overall departmental performance goal. Responsible for any necessary inter-departmental communication between Sales, Revenue, Catering, and Hotel Operations to ensure proper management/facilitation of the contracted terms and any additional agreed-upon concessions and services
Address, with urgency, any internal/external challenges to mitigate any client/attendee impact
Responsible for coordinating all arrival and departure logistics and communicating client expectations to the Front Office, Guest Services, Housekeeping, Concierge, and VIP teams
Responsible for supporting daily in-house client communication and confirming the Hotel’s delivery of all daily in-house reports
Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and encourage repeat business
Responsible for maintaining CRM Opportunity profiles (hits/misses and history notes) for each unique event, thereby centralizing event data for future reference
Effectively manage and communicate group block inventory dynamics in partnership with Sales and Revenue to maximize potential yield for group room night revenue. Leverage and promote Passkey as a tool to optimize room block management and generate incremental revenue
Effectively communicate and facilitate all group arrival and departure expectations by coordinating services that include, but are not limited to, porterage, satellite check-in, pre-keys, meet and greets, VIP amenities, and transportation
Plan for potential scenarios that could impact the integrity of the event. Maintain a working knowledge of the complex needs of a wide variety of events
Demonstrate effective communication skills and problem-solving abilities. Assess client needs accurately. Exhibit flexibility and the ability to work under pressure
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
Perform other job-related duties as requested
Qualification
Required
Effectively communicate in English, both in written and oral forms
Working knowledge of automated sales/catering systems
Complete working knowledge of Amadeus/Delphi and the ability to effectively put function space on hold
Extensive knowledge of meeting room capacities, banquet set-up, and other pertinent details
Ability to train and motivate multiple levels of associates and managers, helping the entire organization meet and exceed sales targets
Must possess computer skills, including but not limited to Microsoft programs (Word, Excel, Outlook)
Basic math skills required
Detail-oriented and good at multi-tasking
Ability to work in a fast-paced, busy environment
Good collaboration skills to work effectively with all departments
Interpersonal skills to effectively communicate with all business contacts
Professional appearance and demeanor
Excellent customer service skills
Ability to work varied shifts, including nights, weekends, and holidays
At least 21 years of age
Associate's degree or an equivalent amount of time in relevant work experience
Minimum of two years of experience in Hotel Sales, Hotel Operations, Convention Services or Special Events experience
Proof of eligibility to work in the United States
Position required licenses
Preferred
Previous experience working in a large, luxury resort setting
Company
Resorts World Las Vegas
Resorts World Las Vegas is a resort, mall, and casino on the Las Vegas Strip in Winchester, Nevada, United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lou Dorn
Chief Legal Officer and Corporate Secretary
Recent News
ReviewJournal
2026-01-16
ReviewJournal
2026-01-16
2026-01-11
Company data provided by crunchbase