Comcast · 11 hours ago
Representative 2, IT Support - Helpdesk
United States
Full-time
Remote
Entry, Mid Level
$15.26/hr - $35.78/hr
2+ years expComcast is a leading company in the TV advertising industry, focusing on connecting brands with their audiences through advanced technology. The Representative 2, IT Support - Helpdesk role involves providing internal user support, resolving issues, and ensuring optimal system performance while managing service-level agreements.
Telecom & CommunicationsCloud ComputingVideoInternetTelecommunicationsTVWeb Hosting
Responsibilities
Develops and improves documentation to enhance and support problem analysis and resolution
Performs trend analysis of systems to ensure optimal performance
Performs escalations to Information Technology Operations groups in accordance with departmental standards and performs notifications as needed
1st point of contact with all agents for resolving tickets
Ensure all service-level agreements are met and objectives are achieved
Prepare daily, weekly and monthly reports on individual agents and phone metrics for overall team productivity
Knowledge base administrator, ensure accuracy and use of tool
Training program for all new hires as well as Training for any new supported apps
Maximize team productivity by taking personal responsibility for customer satisfaction and leading the team to do the same
Manage the resolution of trouble tickets
Educate users regarding system operations and utilities
Ensure adequate cross-training to provide high quality support coverage at all times
Handle support calls and conduct training sessions as needed
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma / GED
2-5 Years of relevant work experience
Computer Literacy
Troubleshooting skills
Information Technology (IT) Support skills
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Regular, consistent and punctual attendance
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2026-02-11
2026-02-11
Company data provided by crunchbase