BioTissue · 23 hours ago
Sr. Specialist IT Infrastructure
Miami, FL
Full-time
Hybrid
Senior Level
5+ years expBioTissue is a company focused on maintaining and supporting IT infrastructure. The Sr. IT Infrastructure Specialist is responsible for managing and securing the organization's hybrid IT infrastructure, ensuring performance and security of critical systems, and providing technical support for various IT needs.
BiotechnologyMedical DeviceHealthcarePharmaceuticalHealth CareMedicalTherapeutics
Responsibilities
Deploy, maintain, upgrade, manage, secure, protect, and support BioTissue’s software, hardware, infrastructure and networks
Administer, manage, and support multi-site infrastructure’s components: firewalls, switches, access points, Azure Virtual Machines, on-premises servers, Azure Files, Blob Storage, Azure Recovery Services vaults, backups, and hybrid Active Directory Domain
Support, manage, update, and protect virtual servers, on-premises Windows servers, data storage and domain controllers across multiple geographically separated sites
Configure, monitor, and maintain redundant network equipment, IP connections and failover capabilities at each site for uninterrupted service delivery
Oversee Palo Alto firewalls, Unifi and Ubiquiti networking infrastructure, including switches and UXG gateways, ensuring performance and redundancy
Configure and maintain Azure Recovery Services Vaults’ backups for servers, VMs, and file shares
Manage Azure Site Recovery Services to ensure rapid disaster recovery and business continuity during outages
Regularly test backup and recovery procedures to meet RTO and RPO objectives
Deploy and manage Azure Logic Apps for process automation, job scheduling, and system integrations
Support integration and availability of VPN client, RMM Software, MS 365 Apps, Teams, Telephony Apps, Desktop Backup solution, CrowdStrike, ERP, MES, and other enterprise systems
Collaborate with application owners to maintain uptime, optimize performance, and troubleshoot infrastructure dependencies
Monitor system health, network performance, and cloud service metrics using Azure Monitor and other management tools
Develop and maintain operational documentation, including network diagrams, SOPs, and system configurations
Participate in incident response, root cause analysis, and ongoing infrastructure improvements
Coordinate and support infrastructure changes following formal change management and GxP validation procedures as necessary
Manage lifecycles of all types of environment certificates, maintaining a complete inventory, and enforcing strong security policies to include but not limited to client secrets, client certificates, Azure Key Vault secrets, application certificates, SSL certificates, Radius certificates, all CA Root certificates, and hybrid secure mail transport certificates
Automate renewals, use a centralized management system for visibility and monitoring, secure private keys, and implement regular auditing and monitoring to ensure compliance and security
Provide Level 1/2 Service Desk timely technical support for hardware, software, mobile, and network-related issues through accurate issue resolution within predetermined and defined Service Level Agreements
Handle complex technical issues escalated by junior technicians and provide advanced troubleshooting for hardware, software, and network problems
Guide and mentor junior helpdesk technicians, fostering a positive and accountable team environment
Identify opportunities to improve helpdesk processes and quality control
Lead hardware and software installations, including deployments, peripheral setup, and maintenance of user devices
Troubleshoot and support Windows OS, Apple iOS, Android OS, MS 365, MS Teams, enterprise business applications, and escalate issues as needed within established parameters
Leverage the endpoint management, support and security solution to assist users and resolve endpoint issues remotely
Maintain user accounts adhering to least privilege principle and role-based access permissions
Manage end user product usage licensing through Active Directory, Entra ID (Azure AD), and the Microsoft 365 Admin Center and other software sites as needed
Escalate complex or out of access scope issues to the IT Security Analyst, IT Security Team, IT Infrastructure and Operations Manager and/or Sr. Director IT Operations and Security as needed
Responsible for accurate asset management of all hardware, peripherals, software, and all software licenses
Assist with training and onboarding new users as necessary in New Hire events or as 1:1 support for end users
Support end-user Local Area Networks (LAN), Wide Area Networks (WAN), VPN connectivity, printing, and peripheral devices
Troubleshoot issues and outages
Ensure security through access controls, Single Sign-On, Two Factor Authentication, backups and firewalls by using Windows Active Directory and Palo Alto next generation firewall
Coordinates with vendors and business units to fix issues or establish new systems
Provides technical support and leadership to members of the Service Desk support group
Performs server systems maintenance/upgrades including all server and desktop OS patches, manages and maintains user accounts, manages user security groups, resource access and network permissions
Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis
Other duties as assigned
Qualification
Required
5 years of experience within Azure: VMs, Files, Blob Storage, Recovery Services Vault, ASR, Logic Apps, and Conditional Access
5 years of experience within Security: Palo Alto Firewalls, Panorama, VPNs, Certificates, Azure Key Vault, and MFA
5 years of experience within Networking: VLANs, VPN tunnels, Unifi/Ubiquiti switches and gateways, redundant IP connectivity
5 years of experience within Servers: Windows and other OS Server administration, AD DS, DNS, DHCP, Group Policy
5 years of experience within Applications: Office 365, Teams, RingCentral, Sage ERP, MES systems
5 years of experience within Backup & DR: Azure Backup and Site Recovery configuration and testing
5 years of experience within Automation: PowerShell scripting and Azure automation tools
Excellent collaboration and cross-functional communication skills (oral/written)
Infrastructure and Cloud Administration
Network and Firewall Security
Backup and Disaster Recovery Management
Scripting and Automation (PowerShell, Azure Logic Apps)
Analytical Problem Solving
Compliance, Documentation, and Process Discipline
Sense of pride and ownership in providing excellent professional customer service, both internal and external
Strong collaborative skills; ability to work equally efficient with other team members as part of an interdisciplinary team and independently (with minimal supervision)
Company
BioTissue
BioTissue offers regenerative amniotic tissue-based products for ophthalmology, optometry, musculoskeletal, and wound care markets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$110.04MKey Investors
Essex Woodlands Healthcare PartnersRC CapitalBallast Point Ventures,RC Capital
2019-06-26Series C· $82.25M
2015-06-24Series B· $15M
2013-10-15Series Unknown· $1.42M
Leadership Team
Scheffer C.G. Tseng
Chief Technology Officer
Tom Williamson
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase