CAMPUS USA Credit Union · 18 hours ago
IT Support Technician 1
Jonesville, FL
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $55K/yr
0+ years expCampus Usa Credit Union is seeking an IT Support Technician 1 to provide high-quality, responsive service and technical support for their information technology systems. This entry-level role involves troubleshooting and resolving technical issues, assisting with hardware and software configuration, and supporting day-to-day IT operations under the guidance of experienced team members.
FinanceBankingFinancial Services
Responsibilities
Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems
Assists with hardware lifecycle activities, including workstation deployment, maintenance, upgrades, troubleshooting, repair, and decommissioning; may include travel to remote Service Centers as needed
Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues
Supports the creation and maintenance of internal IT documentation, procedures, and solution references
Assures prompt response and resolution of member support requests in accordance with established service level expectations
Participates in continuous professional development by building technical skills through training, mentorship, and hands-on experience
Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment
Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.)
Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required
Completes established goals, daily tasks, and project deliverables on time and to specification
Performs other duties as assigned
Adheres to and follows all governmental regulations and policies
Qualification
Required
High School Diploma or GED
Completion of a specialized course of study at a business or trade school OR Extensive in-house training or apprenticeship program
0 - 2 years of similar or related experience
Attention to Detail
Audiovisual Systems
Collaboration
Communication
Emotional Intelligence
IT Security
IT Support
Local Area Networks
Mobile Device Support
Multitasking
Operating System
Problem Solving
Time Management
Must possess a valid driver's license
This position involves frequent lifting, carrying, and sorting items weighing up to 50 pounds
Benefits
Health Insurance (medical, vision, dental)
Life Insurance
Paid Time Off
Paid Holidays
Defined Benefit Pension plan
401(k) with up to a 5% company match
Short & Long Term Disability Insurance
Tuition Reimbursement
Paid Parental Leave
Employee Wellness Reimbursement
Company
CAMPUS USA Credit Union
CAMPUS USA Credit Union is a banking institution headquartered in Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer L. Hunt
Chief Financial Officer
Gabe Hamlett
Chief Legal Officer and General Counsel
Company data provided by crunchbase