Grand Island Casino Resort · 1 day ago
Technology Helpdesk Supervisor
Grand Island, NE
Full-time
Onsite
Mid, Senior Level
3+ years expGrand Island Casino Resort is set to become a premier entertainment destination in Grand Island, NE, featuring a casino, hotel, and various amenities. The Technology Helpdesk Supervisor will oversee the helpdesk team, manage IT operations, and ensure customer satisfaction through effective support and problem resolution.
Gambling & Casinos
Responsibilities
Support the management of the Helpdesk ticketing system, ensuring timely resolution of IT issues
Assist in analyzing new technologies and operational processes for potential improvements
Supervise, support, and mentor a team of 3-7 Helpdesk professionals
Help coordinate IT issue escalations, ensuring efficient and effective resolution
Contribute to maintaining high service delivery standards and excellent customer relations
Generate reports on Helpdesk performance for review by the Helpdesk Manager
Participate in the implementation of strategic IT initiatives and budgeting for technology enhancements
Collate user feedback to assess service quality and identify improvement areas
Support the management of external technology partners and vendors, ensuring adherence to contracts
Assist in customizing helpdesk workflows to optimize user experience across various departments
Propose and implement approved efficiency and productivity enhancements
Contribute to the professional development of team members through career planning and mentoring
Stay updated on technological advancements to identify opportunities for competitive advantage
Adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness
Perform other related duties as required
Qualification
Required
A Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years' experience in an IT support role
At least 2 years of experience supervisory role within a helpdesk team, preferably in a multi-property environment
Ability to obtain and maintain a Nebraska Racing and Gaming Commission License
Company
Grand Island Casino Resort
Project pending license approval. The hotel and casino complex will be a destination for many throughout the state.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase