Grameen America, Inc. · 21 hours ago
Branch Launch Manager
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
5+ years expGrameen America, Inc. is a nonprofit microfinance organization focused on empowering low-income women entrepreneurs. The Branch Launch Manager will be responsible for planning and executing the operational readiness of the Raleigh branch, overseeing daily operations, managing the loan portfolio, and building community relationships to enhance member recruitment and retention.
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Hiring Manager
Lori Malberg
Responsibilities
Direct, manages, coordinates, and executes all day-to-day operations, meetings and activities in the Branch
Experience hiring talented candidates and managing, motivating, and leading teams
Provide guidance and leadership to team members, sets team objectives, develops, and trains, mentors, and coaches, conducts team performance reviews and delivers on-going team feedback and communication
Ensure expectations for compliance, quality performance, and professionalism
Set goals and targets for the branch and is responsible for their achievement
Oversee that attendance and payments and microloan related activities across all centers are within the guidelines
Perform other related duties as assigned. We’re a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These “other duties as assigned” are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals
The Branch Launch Manager will be responsible for building key relationships in the community to recruit and onboard new members into the program
The BLM will be responsible for ensuring the Branch provides strong customer service and good member experience to grow and retain our membership over the long term
Champion the launch and set-up of field operations in Raleigh, NC. This includes identifying our target population, conducting outreach and marketing activities, recruiting new groups of members into the program
Builds and improves relationships with current and potential new clients
Aims to preserve clients and renew clients’ loans on timely manner
Helps promote and maintain a positive company image
Demonstrates ability to recognize conflict and implement positive, respectful resolutions
Understands customer needs and develops plans to address them
Resolves customer complaints quickly and effectively
Manages both in-person activities in the community and virtual activities with members
Perform other related duties as assigned. We’re a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These “other duties as assigned” are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals
Manage the branch’s loan portfolio growth and quality targets
Strategizing or identifying what needs to happen financially for the company to achieve its short- and long-term goals
Oversee employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met
Develop employees to effectively decide the best way to execute plans to achieve their loan portfolio, client intake, retention and renewals
Qualification
Required
Fluency in Spanish and English
Bachelor's degree or 5 years of experience
Two (2) plus years of managing a team
Customer-oriented mindset, problem-solving attitude
Excellent communication skills
Teamwork and leadership skills
Self-starter and ability to work independently
Attentive to detail and organized
Must be self-motivated, flexible, and able to manage several tasks at one time
Valid Driver's license is required
Familiar with cities/counties near Raleigh, NC
Benefits
Medical, dental, and vision insurance plans
Paid Holidays, vacation and sick time
401K retirement savings plans
Flexible Spending Account (FSA)
Training and development opportunities
Wellness platform with two free coaching sessions per month
And more!
Company
Grameen America, Inc.
Grameen America is dedicated to helping entrepreneurs build small businesses to create better lives for their families.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$32.46MKey Investors
Community Development Financial Institutions FundBaiju BhattBank of The West
2023-04-10Grant· $4.96M
2022-01-25Grant· $0.5M
2020-07-29Grant· $25M
Leadership Team
Andrea Jung
President And CEO
Recent News
2025-12-02
2025-07-08
Company data provided by crunchbase