Delta Dental Ins. · 1 day ago
Senior Manager, Talent Development & Delivery
United States
Full-time
Remote
Senior Level, Lead/Staff
$107K/yr - $233K/yr
8+ years expDelta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees. The Senior Manager, Talent Development & Delivery is responsible for defining and leading the talent development strategy to enhance workforce readiness and service quality across operational functions.
HealthcareProperty & Casualty InsuranceHealth InsuranceHealth CareInsurance
Responsibilities
Advanced Talent & Workforce Development Expertise: Deep knowledge of adult learning theory, talent development practices, and operational capability building to support performance and workforce readiness
Operational Learning Strategy & Scalable Program Design: Ability to design and deliver development solutions for hourly roles, frontline staff, and high-volume operational functions that align to business priorities and service outcomes
Onboarding and Early Capability Development: Strong skill in designing and evolving onboarding and new hire programs, particularly for contact center, service-centric, or high-volume operational environments
Mastery of Modern Learning Methods: Expertise in blended learning design using experiential learning (70), coaching and social learning (20), and formal instruction (10) to drive skill application and performance improvement
Facilitation and Coaching Capability: Ability to facilitate learning experiences, coach leaders and facilitators, and model effective instructional and engagement practices across operational audiences
Data Literacy and Performance Impact Measurement: Ability to use learning data, operational metrics, and performance indicators to evaluate program effectiveness and link development efforts to business outcomes
Stakeholder Influence and Cross-Functional Partnership: Strong capability to influence senior operational leaders, consult with HR partners, and collaborate across functions to align development solutions with enterprise and operational needs
Technology and Digital Learning Proficiency: Working knowledge of LMS/LXP platforms, virtual training tools, digital learning solutions, and analytics dashboards to support scalable delivery in a remote, multi-campus environment
People Leadership and Team Development: Ability to lead, coach, and develop high-performing talent development teams responsible for program delivery across dispersed and high-volume operational functions
Qualification
Required
8+ years w/Bachelor's degree; 1+ years supervisory/management
Expertise in talent and workforce development, adult learning, and operational capability building
Ability to design development solutions for hourly roles, frontline staff, and high volume operational functions
Strong skill in onboarding and new hire program design, particularly for Contact Center or service centric environments
Proficiency in blended learning (experiential, coaching/social, digital, formal learning) and 702010 methodologies
Strong facilitation and coaching abilities
Data fluency to measure learning impact and link programs to operational performance outcomes
Ability to influence senior leaders and collaborate across HR, operations, and cross functional teams
Proficiency with LMS/LXP platforms, virtual training tools, and analytics dashboards
Ability to lead and develop high performing talent development teams in a dispersed environment volume operational functions hire program design, particularly for Contact Center or service centric environments
70/20/10 methodologies functional teams performing talent development teams in a dispersed environment
Preferred
Experience supporting development in Contact Center or high-volume service/operations environments strongly preferred
Degree in I/O Psychology, OD, HR, Learning Sciences, or MBA preferred
Certifications: ATD CPTD/APTD, ICF coaching, change (e.g., Prosci), psychometric tools, or similar
Certified Professional in Learning and Performance (CPLP). Pref'
Certified Hogan Assessor or Coach, International Coach Federation. Pref'
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Recent News
2026-02-11
Morningstar.com
2026-02-03
Company data provided by crunchbase