SIGN IN
Help Desk Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

Booz Allen Hamilton · 14 hours ago

Help Desk Representative

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$53K/yr - $108K/yr
date3+ years exp
Booz Allen Hamilton is seeking a Help Desk Representative to provide in-depth support and lead problem-solving efforts for specific technology products or applications. The role involves working independently with some guidance to develop solutions for a variety of problems while reviewing the activities of junior employees.
Cyber SecurityCloud ComputingConsultingIT InfrastructureManagement ConsultingSecurity
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications
Applies specific functional knowledge and working and general industry knowledge
Develops or contributes to solutions to a variety of problems of moderate scope and complexity
Works independently with some guidance, and reviews or guides activities of junior employees

Qualification

IT support experienceMicrosoft WindowsMacOSIT troubleshootingJIRAServiceNowCompTIA A+ITIL FoundationCustomer serviceRemote desktop supportJava codingEnd-user assistanceCloud-based IT toolsBachelor's degree

Required

3+ years of experience in IT support
Experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems
Experience with Microsoft Windows, macOS, and cloud-based IT support tools
Experience in IT troubleshooting methodologies, ticketing system usage such as JIRA or ServiceNow, and customer service best practices
Bachelor's degree in an Information Technology or Computer Science field

Preferred

Experience with incident resolution, remote desktop support, and end-user assistance
Experience coding using Java
CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Benefits

Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care

Company

Booz Allen Hamilton

twittertwittertwitter
Glassdoor4.2
company-logo
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering.
dateFounded in 1914
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.boozallen.com

H1B Sponsorship

Booz Allen Hamilton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (15)
2023 (38)
2022 (23)
2021 (17)
2020 (49)

Funding

Current Stage
Public Company
Total Funding
$3.03B
2025-03-11Post Ipo Debt· $650M
2023-08-01Post Ipo Debt· $650M
2020-08-13Post Ipo Debt· $700M

Leadership Team

leader-logo
Kristine Anderson
Chief Operating Officer
linkedin
leader-logo
Mike Wikan
Senior Technology Consultant/Creative Director
linkedin

Recent News

Morningstar.com
Booz Allen Hamilton Backs Fiscal Year Guidance After Treasury Cancels Contracts
2026-02-07
PR Newswire
Defense Capital Shift: The $29B Autonomous Shield Market
2026-02-05
Washington Technology
Pentagon chooses 7 for military data collection, analysis contract
2026-02-04
Company data provided by crunchbase