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OSCAR Pro · 1 day ago

Technical Support Analyst, HealthTech

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $55K/yr

OSCAR Pro is a leading Electronic Medical Records (EMR) platform in Canada, part of the WELL Health Technologies family. They are seeking a Technical Support Analyst, HealthTech to provide front-line assistance to healthcare professionals, helping them resolve technical issues and improve their workflows while collaborating with internal teams to enhance support processes.

SoftwareInformation Technology

Responsibilities

You will help healthcare professionals apply the software effectively in their daily work, ensuring they achieve maximum value from the platform

You will provide phone and ticket-based support to healthcare providers and clinics using the EMR system, guiding users through product features, troubleshooting issues, and ensuring timely resolution

You will create and maintain clear, accurate, and user-friendly guides for both customers and internal teams

You will partner with internal teams on projects, escalate issues when required, and share insights to prevent recurring problems

You will identify opportunities to improve workflows, reduce friction for customers, and enhance the overall support experience

Qualification

Technical support experienceHealthcare systems knowledgeSoftware troubleshootingDocumentation skillsCustomer service skillsAnalytical skillsCommunication skillsGrowth mindset

Required

Customer service, call centre, or technical support experience

Technical aptitude and comfort working with software

Ability to independently troubleshoot issues and research solutions

Analytical and resourceful problem-solving skills

Ability to isolate, define, and resolve technical issues efficiently

Strong written and verbal communication skills

Meticulous attention to detail in documentation

Respect for compliance and privacy standards in healthcare technology

Motivated to support healthcare professionals

Professionalism and empathy in interactions

Adaptability and eagerness to expand technical skills

Commitment to continuous learning

Benefits

Remote-first work environment

Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group

Supportive culture that balances professional success with personal well-being

Company

OSCAR Pro

OSCAR Pro provider an agreed upon amount for each customer that transitions or migrates to become a customer of WELL over a two-year period.

Founded in 2012

Vancouver, British Columbia, CAN

11-50 employees

https://www.oscarpro.ca/

Funding

Current Stage

Early Stage

Total Funding

unknown

2019-05-23Acquired

Company data provided by crunchbase