Trident Consulting · 15 hours ago
Support Engineer
Mossville, IL
Contract
Onsite
New Grad, Entry Level
$30/hr - $32/hrTrident Consulting is seeking a Product Support Engineer who will serve as a Subject Matter Expert for Electronic Service Tools. The role involves managing customer cases, providing troubleshooting support, and ensuring timely resolution of technical issues.
Artificial Intelligence (AI)Enterprise SoftwareBig DataInformation TechnologyAnalyticsEnterprise Resource Planning (ERP)Machine Learning
Hiring Manager
Venkata Krishnan V B
Responsibilities
Working knowledge of Information Technology Service Management (ITSM) processes
Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties like Cat dealers and service tool users
Linux/Windows PC maintenance
Cable Maintenance
VMWare Support & Image management
Serves as an Electronic Service Tools Product expert / Service Technology Subject Matter Expert. Stay current with all digital products and applications
Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal partners for every interaction
Triage / Troubleshooting – also support to Concentrix agents
Tactical – Timely resolution and follow-up with customer & dealers
Issue identification – reports in all forms from customers, dealers, industry reps and subsidiaries
Issue investigation – basic triage, statistical analyses, basic testing and analysis of application failures, etc
Resolution of commitments – formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams
Qualification
Required
Working knowledge of Information Technology Service Management (ITSM) processes
Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties like Cat dealers and service tool users
Linux/Windows PC maintenance
Cable Maintenance
VMWare Support & Image management
Preferred
Bachelor's degree preferred
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
Founded in 2005
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
Company data provided by crunchbase