Tech Legion · 1 day ago
IT Support Specialist Level 1
Orem, UT
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $24/hrTech Legion is a company focused on delivering reliable IT support and is currently hiring for multiple levels within their Service Desk and Support organization. The IT Support Specialist I role is an entry-level position responsible for resolving common end-user issues, maintaining SLA compliance, and escalating problems when necessary.
Cloud ComputingElectronicsProfessional ServicesComputerIT ManagementTechnical Support
Responsibilities
Resolve issues within defined time thresholds
Document and escalate unresolved issues
Perform basic AD and Microsoft 365 tasks
Assist with endpoint and application troubleshooting
Update tickets with clear notes and next steps
Qualification
Required
Basic familiarity with Windows and macOS
Basic familiarity with Microsoft 365
Basic familiarity with Active Directory
Ability to follow runbooks and escalation processes
Willingness to learn and improve
Work primarily within the ticketing system
Follow documented processes and escalation paths
Communicate clearly with clients and internal teams
Meet defined SLA expectations
Document work thoroughly and accurately
Ask questions when unsure and avoid unnecessary risk
Contribute to knowledge base and runbook improvement over time
Resolve common end-user issues
Maintain SLA compliance
Escalate clearly and correctly
Resolve issues within defined time thresholds
Document and escalate unresolved issues
Perform basic AD and Microsoft 365 tasks
Assist with endpoint and application troubleshooting
Update tickets with clear notes and next steps
Benefits
401(k)
Health Insurance
Paid Time Off
Vision Insurance
Dental Insurance
Life Insurance
Company
Tech Legion
At Tech Legion, we elevate your business with top-tier IT solutions! 🚀 As your trusted outsourced IT department and managed service provider, we specialize in delivering seamless, reliable, and innovative technology services tailored to your needs.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-09
Company data provided by crunchbase