Randstad Digital Americas · 14 hours ago
Technical Support Specialist
Madison, WI
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrRandstad Digital Americas is seeking a Technical Support Specialist I to join their IT team. This role involves providing routine IT support services to end users and assisting with the maintenance and troubleshooting of technology systems.
Information Technology & Services
Responsibilities
Assists with the delivery of routine information technology (IT) support services to end users in support of institutional technology operation. May serve as an initial point of contact for customers
Assists with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components under close supervision
Identifies, troubleshoots, resolves, and/or escalates basic data, network connectivity, client/server processes, and application issues according to established policies and procedures
Assists with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
Qualification
Required
Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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