Strategic Staffing Solutions · 21 hours ago
Junior ServiceNow Analyst
Tampa, FL
Full-time
Hybrid
Entry Level
$70K/yr - $90K/yr
3+ years expStrategic Staffing Solutions is hiring a Junior ServiceNow Analyst to join their expanding ServiceNow Platform team. This role focuses on administering and enhancing the ITSM product suite while collaborating with IT and business teams to provide operational support and implement enhancements.
Enterprise SoftwareConsultingHuman ResourcesInformation TechnologyCRMSmall and Medium BusinessesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Administer and configure ServiceNow foundational platform capabilities and Employee Center
Manage and support the ITSM product suite, including:
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Service Level Management
Asset Management
Software Asset Management (SAM)
Knowledge Base
Collaborate with ITSMO process owners, IT teams, and business stakeholders to gather requirements, design solutions, and implement platform enhancements
Troubleshoot and resolve ServiceNow platform issues, including:
Configuration errors
Integration problems
Workflow failures
Performance concerns
Create, maintain, and optimize reports and dashboards for end users and leadership
Ensure platform security by managing user roles, access controls, and adhering to security best practices
Document configurations, changes, and processes to maintain knowledge consistency across teams
Support development and maintenance of integrations between ServiceNow and other enterprise systems
Stay informed on ServiceNow product roadmap, new features, and best practices; recommend platform improvements and drive automation opportunities
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related discipline (or equivalent practical experience)
Minimum 3 years of hands-on experience in ServiceNow administration or a similar role (ITSM, ERP, CRM platforms)
In-depth, current knowledge of ServiceNow ITSM modules, including: Service Catalog, Change Management, Incident Management, Problem Management, Knowledge Management, CMDB, User Management, Asset Management
Strong troubleshooting and problem-resolution skills
Experience working in Agile environments
Experience in a large enterprise or complex organizational environment
Preferred
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist
Exposure to JavaScript and experience building workflows or automation within ServiceNow
Experience supporting modules beyond ITSM (e.g., ITOM, SecOps, custom applications)
ITIL v4 or v3.2011 Foundation certification
Benefits
16 accrued paid days off
10 paid holidays
Medical benefits optional
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
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