Leadership Triangle · 7 hours ago
Technical Services Delivery Manager - Platform Services
Raleigh, NC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expTruist is seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This role requires a senior individual contributor who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.
Non ProfitEducationConsultingTraining
No H1B
Responsibilities
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues
In this capacity, oversees others who perform programming and debugging activities
Responds to issues in a timely manner by receiving and investigating incidents or service tickets
Provides technical consultation on extremely challenging or unusual situations
May lead large, complex projects related to improving processes or support capabilities
May engage and manage external vendors
Interprets internal/external business challenges and recommends best practices
Uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Mentors less experienced teammates to build technical expertise
May have people management responsibilities
Qualification
Required
Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience
Deep specialized and/or broad functional knowledge
Sound understanding of business and organizational strategies and processes
Ability to interpret internal and external business challenges and recommend best practices
Ability to lead complex projects
Sophisticated analytical skills and the ability to solve complex technical and business problems
Ability to influence others at senior levels to adopt a new perspective
Preferred
7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations
Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP, CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD, IaC & automation: Terraform, Ansible, ServiceNow workflows, Container platforms: Kubernetes, OpenShift, Security & observability: Vault, Prometheus, OpenTelemetry, Splunk
Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies
Exceptional skills in written communication, stakeholder influence, and risk management
Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting
Exposure to internal developer portals and platform product management
Background in software engineering, platform operations, or systems architecture
Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO)
Familiarity with platform product management concepts and internal developer portals (e.g., Backstage)
SAFe Agile or PMP certification (or equivalent delivery methodology expertise)
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Leadership Triangle
Leadership Triangle educates and promotes regionalism across the separate communities.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase