Qcells North America · 21 hours ago
Customer Support Engineer (Texas)
United States
Full-time
Onsite
Entry, Mid Level
$88K/yr - $108K/yrQcells North America is a leading photovoltaic manufacturer, and they are seeking a Customer Support Engineer to enhance customer satisfaction and provide technical support for their solar products. The successful candidate will handle customer inquiries, troubleshoot issues, and work collaboratively with various departments to ensure customer needs are met.
Renewables & Environment
Responsibilities
Answer inbound calls, tickets and emails from customers in a prompt and professional manner. Document all information electronically into a ticket management software tool
Troubleshoot customer questions regarding the Qcells line of inverters, battery storage, smart modules, and other residential solar products
Take ownership of customer satisfaction topics and generate results in a timely manner
Conduct on-line troubleshooting as needed, either independently or in collaboration with service vendors, and including inverters, batteries and smart PV modules
Note customer call trends and help develop & document solutions
Identify technical barriers and escalate to management, as well as engineering teams in products, technologies, and applications
Identify customer relationship and business barriers and escalate to management, as well as other organizations, including sales, marketing, and legal
Qualification
Required
Must live in Texas
Associate degree, Technical Degree or Equivalent professional training
Demonstrated problem-solving skills and successful customer support track record in a fast-paced, high pressure tech industry
Experience working with cross-functional teams and individuals of diverse backgrounds
Strong professional integrity and sense of ownership
Self-motivated, requires minimum supervision, with a proven track record of reliability and a strong work ethic
Take assignments with a sense of urgency; deliver solutions and results in a timely manner
Excellent communication skills with customers, management, and internal teams
Professional English-language proficiency
Good business acumen; strong understanding of technical issues, customer service, and business relationships
Flexible team-player with a strong attention-to-detail, pro-active sense of initiative, and responsible working attitude
Must be authorized to work in the US
Preferred
Experience with SalesForce Service a plus
Experience within Residential Solar Industry a plus
Experience with Module Level Power Electronics and Power Line Communications a plus
Company
Qcells North America
Qcells is a renowned complete energy solutions provider in solar cell and module, energy storage, downstream project business and energy retail.
501-1000 employees
H1B Sponsorship
Qcells North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (8)
2022 (15)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Merfeld
EVP and Global Chief Technology Officer
Taerim Kim
HR Generalist (Global CTO Org)
Company data provided by crunchbase