University of North Carolina System · 16 hours ago
Benefits Systems Analyst (AI / ServiceNow)
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
$76K/yr - $86K/yr
2+ years expThe University of North Carolina System is dedicated to serving the people of North Carolina through education and community engagement. The Benefits Systems Analyst supports the administration and optimization of employee benefits programs, ensuring compliance with various regulations and serving as a functional expert in benefits-related processes.
EducationHigher EducationTraining
Responsibilities
Supports the administration, accuracy, and optimization of employee benefits programs across the University of North Carolina System
Serves as the functional subject-matter expert for benefits-related processes within the institution's HRIS
Ensures compliance with UNC System Office policies, State of North Carolina regulations, and federal requirements
Supports and maintains the Benefits Services Center operating systems, ensuring accurate administration of benefit programs and compliance with regulatory requirements
Serves as the functional expert for building benefits modules within technology-based platforms
Oversees system configuration, data integrity, data analytics reporting and analysis, and integrations with external benefit providers
Analyzes, designs, and implements system processes to support the BSC's administration of medical, supplemental health, retirement, well-being programs, special leaves, and other benefit programs
Conducts routine audits, manages electronic data interfaces, coordinates and assists with open enrollment system activities, and provides advanced troubleshooting for system and data issues
Collaborates closely with internal and external stakeholders and vendors to optimize system performance, resolve discrepancies, and enhance user experience in ServiceNow
Qualification
Required
Bachelor's degree in HR, Information Systems, Business Administration, or related field, or equivalent combination of education and experience
2-4 years of experience supporting benefits administration or systems analysis in a complex organization, preferably in the public sector or higher education
Experience with HRIS benefits modules (e.g., PeopleSoft, Banner, Oracle, SAP)
Proficiency with reporting tools (e.g., SQL, Excel, Tableau, Power BI)
Strong analytical, problem-solving, and data management skills
Ability to interpret state policies and UNC System regulations, and the ability to apply them within system logic
Advanced knowledge of benefits systems, data flows, and vendor integrations
Strong auditing and reconciliation skills ensuring system-wide compliance
Ability to interpret and explain technical issues to HR teams and leadership
Works effectively across system offices, campus departments, and external agencies
Maintains protection of sensitive employee data in accordance with state and federal regulations
Preferred
HRIS experience within a UNC System institution or other public university environment
Knowledge of benefits regulations (ACA, HIPAA, FMLA, retirement plan rules)
Familiarity with OSHR and University policies and rules governing benefits programs (State Health Plan, TSERS, ORP, NCFlex Plans, & UNC Plans) or the ability to learn quickly
Experience handling complex benefits populations (dual-state employment, multiple FTE roles, adjunct faculty, SHRA/EHRA employee classification, and unique faculty employment structure (adjunct, 9-mo, 12-mo, overloads, etc.)
Certifications such as PHR, SPHR, SHRM-CP, SHRM-SCP, CEBS, or HRIP
Company
University of North Carolina System
University of North Carolina System is a non-profit educational institution that offers research, scholorship & digital learning services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Vollmer
Chief Operating Officer
Seth Riggins
Deputy Chief of Staff and Advisor to the Chief Operating Officer
Recent News
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2025-08-22
2025-07-01
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