HotSchedules · 20 hours ago
Technical Project Manager
Austin, TX
Full-time
Hybrid
Senior Level
6+ years expFourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. The Technical Project Manager will lead complex, enterprise-level implementation engagements, ensuring projects are delivered on time and within scope while collaborating with various internal teams and customers.
SaaSSoftwareAppsMobile
Responsibilities
Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live
Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle
Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned
Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform
Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live
Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs
Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments
Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model
Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership
Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements
Qualification
Required
Ability to drive enterprise implementations to on-time, on-scope delivery by making clear decisions and pushing back on customers or internal teams when required to protect delivery and revenue commitments
Strong cross-functional leadership, including the ability to influence without authority, escalate decisively, and hold teams accountable
Customer-facing judgment that balances customer satisfaction with delivery realities and long-term success
Proven ability to identify, assess, and mitigate delivery, technical, and operational risks throughout the project lifecycle
Continuous improvement mindset with experience strengthening implementation processes, tooling, and delivery consistency
Preferred
6+ years of experience in project or program management within a technology, SaaS, or enterprise software environment
Proven experience delivering large-scale, enterprise customer implementations or onboarding engagements
Strong technical acumen, including familiarity with APIs, integrations, data flows, and system dependencies
Experience working closely with Product and Engineering teams to deliver customer-facing solutions
Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred
Experience managing customer-facing projects with executive visibility and high expectations
Benefits
Unlimited PTO!
Medical, Dental, Vision Insurance!
401k Match!
Parental Leave
Laptop and equipment.
Company
HotSchedules
HotSchedules provides workforce, inventory, and operations management services to the restaurant and hospitality industry.
501-1000 employees
H1B Sponsorship
HotSchedules has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$20M2019-07-11Acquired
2015-04-07Debt Financing· $20M
Leadership Team
Clinton Anderson
Chief Executive Officer
Recent News
Dallas Innovates
2025-08-21
2025-08-19
2024-10-31
Company data provided by crunchbase