CVS Health · 1 day ago
Training Delivery – Claims (Fully Remote)
United States
Full-time
Remote
Entry, Mid Level
$18.50/hr - $35.29/hr
2+ years expCVS Health is committed to building a world of health around every individual. The role focuses on claims training and operational support, leading the onboarding and upskilling of claims team members while designing and delivering effective training programs.
RetailHealthcarePharmaceuticalHealth CareMedicalSales
Responsibilities
Lead claims training sessions for designated audiences
Revise and customize the curriculum to reflect the unique geographic, product, and/or audience variations
Leads various training development activities and team responsibilities to ensure learning environments are conducive to learning and quality outcomes
Assess the effectiveness of training programs during and at designated intervals after delivery
Collect and share curricula and training event feedback from program participants
Participate in the development effort to enhance the curricula and training events based on that feedback
Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs
Generate communications regarding workflow and system updates
Provide SME level support to claims team members for pricing related questions
Troubleshoot system data issues and work with internal partners to resolve
Provide first level quality error review and provide coaching on errors as needed
These responsibilities are included but not limited to other training tasks given by management as needed for the business
Qualification
Required
2-3 years of experience in and understanding of medical claims and adjustment processing
1-2 years of proven experience in training delivery and facilitation
Strong PC skills and proficiency in MS Office; ability to learn new systems quickly
Excellent written and verbal communication skills
Ability to convey complex information in a clear and concise manner
High school diploma or equivalent required
Preferred
Demonstrates strong facilitation skills
Applies innovative, creative, 'out of the box' thinking to problems
Strong analytical, influence, conflict resolution, problem solving, negotiation and project management skills
Excellent oral and written communication, interpersonal and presentation skills
Proactively and quickly learns new systems, tools or content areas to achieve results
Technologically literate – familiar with IT focused frameworks, systems and methodology
Embraces change, ability to see opportunities for change, to capitalize on them and implement them when appropriate, process improvement mindset
Assumes responsibility for personal and professional development
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Hartford Business Journal
2026-02-12
Springfield Business Journal
2026-02-11
Company data provided by crunchbase