Everbridge · 10 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $70K/yr
2+ years expEverbridge is committed to keeping people safe and organizations running, and they are seeking a Technical Support Engineer to support customers using their life-saving technology. The role involves troubleshooting complex technical issues, providing solutions, and ensuring high levels of customer satisfaction.
LifestyleProperty & Casualty InsuranceInformation TechnologyEvent ManagementRisk ManagementSecurity
Responsibilities
Serve as the first point of contact for customers using Everbridge products, responding via phone, email, and remote sessions
Ask targeted questions and analyze data to quickly identify the root cause of technical issues
Document cases thoroughly in our tracking system, ensuring accurate records and consistent communication with customers
Troubleshoot and resolve issues across a broad range of technologies, escalating when appropriate
Contribute to the internal and external knowledge base by documenting solutions and sharing best practices
Collaborate with peers, mentors, and engineering teams to resolve issues and continuously build expertise in our platform
Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays
Support Everbridge’s mission during unexpected emergencies by providing rapid technical response when called upon
Qualification
Required
2+ years of experience in a technical, customer-facing role
BS/BA degree
Strong troubleshooting skills across: Email systems (Exchange, protocols, security, certificates), Networking fundamentals (proxies, routers, gateways, TCP/IP, name resolution), Operating systems and administration basics, Database concepts and SQL, API/SSO technologies
Familiarity with troubleshooting web technologies (cookies, Java, HTML, Flash) and cloud environments (Internet/Intranet/Extranet)
Excellent time management and organizational skills; able to manage multiple priorities with urgency
Strong verbal and written communication skills with the ability to engage customers of varying technical levels
A self-starter mindset with the ability to work independently and as part of a collaborative support team
Preferred
Experience with tools such as Sumologic, IIS, Active Directory, or PowerShell is a plus
Benefits
Healthcare
Dental care
Mental health benefits
Disability income benefits
Life and AD&D insurance
Retirement savings plan with employer match
Paid time off
Company
Everbridge
Everbridge is a national public warning solutions company that provides an event management platform to help government organizations.
1001-5000 employees
H1B Sponsorship
Everbridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (5)
2022 (9)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$455.73M2024-02-05Acquired
2019-12-23Post Ipo Debt· $450M
2019-01-14Post Ipo Equity
Leadership Team
David Wagner
President and CEO
Elliot Mark
SVP and General Counsel
Recent News
Daily Herald
2026-01-23
Company data provided by crunchbase