EVG Specialty Network · 9 hours ago
Weekend Client Service Representative - Swing Shift
Chattanooga, TN
Full-time
Onsite
New Grad, Entry LevelVeterinary Care & Specialty Group (VCSG) is Chattanooga's largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. As a Client Service Representative, you will be the first point of contact for pet owners, managing patient intake and supporting the veterinary team with compassion and professionalism.
Non-profit Organization Management
Responsibilities
Greet clients and patients with empathy, urgency, and professionalism
Triage incoming calls and determine appropriate response based on emergency protocols
Gather and verify client and patient information; ensure accurate and timely data entry
Manage emotionally charged situations with compassion and clarity
Process payments, estimates, invoices, and medical records
Maintain cleanliness and order in the reception and lobby areas
Act as a liaison between the veterinary team and clients
Qualification
Required
High school diploma or equivalent required
Available to work evenings, weekends and some holidays
Ability to stay calm, focused, and compassionate during emergency situations
Excellent communication and interpersonal skills, especially under pressure
Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals
Preferred
Prior experience in a veterinary, emergency, or medical reception environment
Familiarity with veterinary terminology and emergency triage protocols
Proficiency with veterinary software (Instinct)
Benefits
Free Employee Assistance Program with mental health & financial wellness resources
Generous employee pet care discount
Competitive hourly pay and shift differentials for nights and weekends
Medical, Dental, Vision, & Life Insurance
120 hours annual paid time off and floating holiday time
Company
EVG Specialty Network
EVG Specialty Network is an elite partnership of the most advanced veterinary care facilities on the East Coast.
Founded in 2023
501-1000 employees
H1B Sponsorship
EVG Specialty Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Kieran Mara
President & Chief Operating Officer
Seth Biase
Talent Acquisition Partner/Talent Sourcer
Company data provided by crunchbase