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Apt · 1 day ago

Outbound Customer Retention Specialists

Greater Birmingham, Alabama Area

Contract

Onsite

New Grad, Entry Level

Apt is expanding its Customer Experience team and is seeking Outbound Customer Retention Specialists to enhance customer retention efforts. This role involves proactive outreach to existing customers to understand their needs and ensure their continued relationship with the company.

Staffing & Recruiting

Hiring Manager

Catherine Ross

Responsibilities

Make proactive outbound calls to existing customers identified as potential churn or non-renewal risks

Engage customers in meaningful conversations to understand:

Contract and renewal timelines

Intent to continue service

Concerns, challenges, or requested changes

Re-establish relationships with customers who may not have been contacted in years

Accurately document call outcomes, insights, and next steps in a CRM system (Salesforce)

Partner closely with leadership, who actively supports and joins calls as needed

Handle some inbound calls generated through coordinated marketing campaigns

Share customer feedback and trends that help inform retention strategies

Deliver a thoughtful, professional, and customer-first experience on every interaction

Qualification

Customer service experienceProactive outreachCRM tools (Salesforce)Communication skillsRelationship-buildingListening skillsOrganizational skillsDetail-orientedAdaptability

Required

Experience in customer service, customer success, retention, or outbound calling environments

Comfortable with proactive outreach and consultative customer conversations

Strong communication, listening, and relationship‑building skills

Ability to ask the right questions and uncover underlying customer needs

Organized and detail‑oriented with documentation and follow‑up

Adaptable and comfortable joining a newly formed, evolving team

Preferred

Experience using CRM tools preferred (Salesforce is a plus, not a requirement)

Company

Apt

Apt is a women-owned IT staffing and solutions firm that helps teams move faster with the right talent and delivery support.

Founded in 2019

Birmingham, Alabama, US

11-50 employees

http://aptcompanies.io

Funding

Current Stage

Early Stage

Leadership Team

Winnie Njaaga Smith

Chief Executive Officer

Ben Haynes

Founder, VP of Client Services

Company data provided by crunchbase