Phelps Health · 14 hours ago
Experience Data Analyst
Rolla, MO
Full-time
Onsite
Mid Level
4+ years expPhelps Health is a hospital and healthcare system serving the heart of small-town Missouri. They are seeking an Experience Data Analyst to lead analytics and reporting functions for patient and employee experience, ensuring insights align with strategic goals and drive measurable improvement.
HealthcareHospitalHealth CareMedical
Responsibilities
Reports directly to the Director of Patient Experience, who leads the system-wide patient experience vision and strategy. Partners closely with the Patient Experience Operations Manager to execute a data-driven approach to experience measurement and improvement that supports organizational priorities
Lead the analytics and reporting functions for patient and employee experience, ensuring insights align with strategic goals and drive measurable improvement
Serve as primary administrator of all NRC and related experience platforms, overseeing technical configuration, functionality, vendor partnerships, and platform performance to ensure reliability and continuous data flow
Ensure compliance with internal protocols and external requirements related to experience data collection, survey deployment, and reporting, including CMS and Joint Commission standards
Configure and deploy patient and employee experience surveys with appropriate audience targeting, timing, and alignment to organizational focus areas
Analyze structured and unstructured survey data to identify trends, priority concerns, and improvement opportunities across departments and service lines
Develop accurate, visually effective dashboards, reports, and executive presentations to support department, service line, and system-level decision-making
Provide timely data interpretation and consultation to leaders, translating insights into targeted action plans aligned with the Director’s patient experience strategy
Collaborate with the Patient Experience Operations Manager and key stakeholders to develop training, resources, and tools that address identified experience challenges
Participate in patient experience committees, support department-level initiatives through analytics and consultation, and apply best practices in survey methodology, performance improvement, and experience management
Perform other duties as assigned
Qualification
Required
Bachelor's degree required
Minimum 4 years of professional experience
At least 2 years in a healthcare setting with customer service, patient experience, or service excellence responsibilities
At least 1 year in data management, analytics, reporting, or survey administration
Experience analyzing quantitative and qualitative data and translating findings into actionable insights
Proficiency in digesting, understanding, and analyzing large datasets
Advanced Excel skills required
Strong proficiency in PowerPoint and other Microsoft Office products for reporting and presentations
Considerable mental concentration on various projects and assignments
Ability to concentrate, pay close attention to detail and perform job duties under time restrictions
Preferred
Degree related to Healthcare, Hospitality, Education or Business highly preferred
BLS certification through the American Heart Association preferred
CPXP preferred
Company
Phelps Health
Phelps Health is a medical clinic and hospital that provides cardiovascular, hormone replacement, and healthcare services.
1001-5000 employees
H1B Sponsorship
Phelps Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Jason S.
Chief Executive Officer
Recent News
phelpscountyfocus.com
2024-04-27
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