Caring for Family of Companies · 1 day ago
Service Coordinator
Astoria, OR
Full-time
Onsite
New Grad, Entry LevelCaring for Family of Companies is dedicated to providing high-quality, compassionate care for aging and disabled adults in their homes. The Service Coordinator supports the delivery of home care services by coordinating client services and ensuring that care is organized and documented in accordance with care plans.
TransportationHealthcareWellnessHome Health CareNursing and Residential CarePersonal Health
Hiring Manager
Hannah Eckert
Responsibilities
Coordinate services for assigned clients to ensure consistent, timely and appropriate care delivery
Serve as a primary point of contact for clients, families, caregivers, case managers and referral partners
Develop, implement and update individualized service plans based on client needs and authorized services
Conduct initial and ongoing client evaluations, both on-site and by phone, to monitor service quality, compliance and satisfaction
Manage client intakes, admissions and discharges, including scheduling and preparation of welcome materials
Manage client authorizations and support billing accuracy to ensure services are authorized and billable
Support staffing and scheduling to ensure shifts are filled, overtime is minimized and service disruptions are addressed
Monitor and address missed clock-ins and clock-outs and track EVV data as required
Maintain accurate and timely client records in the care management system in accordance with licensing and documentation requirements
Provide timely, professional and proactive communication to clients and caregivers, including routine outreach and special occasion communications
Support and participate in weekly New Hire Agency Orientation
Qualification
Required
High School Diploma or equivalent required
Experience managing and prioritizing administrative responsibilities in an office setting with some time spent in client homes
Strong interpersonal skills and ability to work effectively with others
Respond promptly and professionally to business needs, client concerns, caregiver issues, and operational disruptions
Maintain accurate, timely and compliant records and documents
Exercise sound judgment, problem-solving, and decision-making skills
Communicate clearly and professionally with caregivers, clients, families, and internal teams
Adhere to all company policies, confidentiality rules, safety requirements and regulatory obligations including HIPAA
Work effectively in fast-paced, dynamic environment, adjusting to shifting priorities and performing the critical day-to-day duties independently with minimal supervision
Maintain regular, reliable and predictable attendance
Ability to remain in a stationary position for extended periods (office environment)
Ability to operate standard office equipment or tools required for the position
Ability to move about the work area and between sites as needed
Required Travel: Moderate travel to meet with clients and referral partners
Preferred
Experience using an electronic CRM or care management system; AxisCare preferred
Experience in home care, healthcare or a related service-based industry preferred
Benefits
Paid Time Off
Paid Holidays
Medical – Generous Allowance for Employee and Dependents
Dental – Company Paid for Employee
Vision – Company Paid for Employee
Employee Assistance Plan – Company Paid
Voluntary Benefits - LTD, Life, Accident and more
401k with Company match
Company
Caring for Family of Companies
Caring for Family of Companies is a home healthcare company that offers personal care, nursing, and medication management services.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase