Harbor IT · 9 hours ago
Field Technician
Portland, ME
Full-time
Hybrid
Mid Level
$35/hr - $41/hr
3+ years expHarbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services. They are seeking a detail-oriented and technically capable Field Technician to support voice and UCaaS solutions for strategic clients, ensuring high-performance deployment and support of voice platforms and networks.
Telecom & CommunicationsCloud ComputingHardwareSoftwareISPNetwork HardwareVoIPWeb Hosting
Responsibilities
Interface with multiple client organizations daily in on-site and hybrid environments
Represent Harbor IT’s vNET practice with professionalism and technical credibility
Support UCaaS and voice deployments, migrations, and upgrades
Assist with onboarding and stabilization of new voice clients
Provide on-site and remote support for escalations and complex issues
Support and troubleshoot voice platforms including Zoom Phone, Dialpad, RingCentral, Microsoft Teams Voice, and Intermedia
Assist with SIP trunking, number porting, call routing, IVR configuration, and E911 setup
Diagnose call quality issues related to QoS, ISP performance, switching, and endpoint configuration
Maintain LAN/WAN infrastructure, VLANs, firewalls, and routing equipment
Implement and document WAN connectivity and redundancy
Support server infrastructure, patching, backups, and maintenance
Manage and support Microsoft 365, Intune, and Azure AD environments
Troubleshoot Windows 10/11 and server operating systems
Maintain Active Directory, GPOs, and endpoint configurations
Support security platforms including SentinelOne, ThreatLocker, N-able, and Duo
Perform vulnerability scans, backups, and recovery tasks
Maintain a security-first mindset in all client environments
Document network diagrams, voice configurations, and site standards
Maintain accurate records for porting, extensions, routing, and failover
Identify technical risks that may impact uptime, satisfaction, or renewals
Proactively escalate systemic issues to vNET leadership
Participate in post-incident reviews and remediation planning
Support ticket queue operations when not on-site
Meet or exceed SLA and response-time objectives
Collaborate with service desk and engineering teams on complex cases
Assist with after-hours maintenance and emergency response as needed
Qualification
Required
Bachelor's degree in Computer Information Systems, Information Technology, MIS, or related field (preferred)
Minimum GPA of 3.0 (preferred)
3+ years in IT support, MSP, telecom, or professional services environments
Experience supporting multi-site client environments
UCaaS / Voice fundamentals (SIP, QoS, porting, routing, IVR)
Networking: LAN/WAN, VLANs, switching, firewalls, SD-WAN
Microsoft 365, Intune, Azure AD
Active Directory and Group Policy
Windows desktop and server troubleshooting
MFA and identity troubleshooting
Endpoint and security tooling
Strong customer-facing and documentation skills
Willingness to travel regularly to client sites
Flexibility for after-hours work and maintenance windows
Ability to support multiple clients and priorities simultaneously
Participation in on-call or escalation rotations as required
Preferred
MSP experience strongly preferred
Consulting or implementation experience a plus
Company
Harbor IT
We are not merely a provider that handles firewalls and answers calls.
201-500 employees
H1B Sponsorship
Harbor IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$37M2006-09-11Acquired
2005-03-03Series C· $37M
Leadership Team
Greg Bertschmann
CEO & President
Michael Sullivan
Chief Operating Officer
Company data provided by crunchbase