Kanopi Studios · 23 hours ago
Website Project Manager
United States
Full-time
Remote
Mid Level
$58K/yr - $71K/yr
3+ years expKanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in Drupal & WordPress. They are seeking a Website Project Manager to manage client-facing WordPress projects, ensuring smooth communication and high-quality deliverables while maintaining project tracking and workflows.
SoftwareAppsTechnical SupportWeb DesignWeb Development
No H1B
Responsibilities
Manage multiple projects across the build and support spectrum with varying complexity and client needs
Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery
Understand each client's business needs and effectively communicate them to the internal team to ensure alignment
Know when to push back on behalf of Kanopi's best interests, and when to escalate situations to the attention of Management
Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account
Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language
Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities
Facilitate project and client onboarding, kickoff calls, and transitions between build and support
Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward
Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed
Support the internal team by handling "quick win" WordPress site configurations and content entry prior to escalating to the development team
Collaborate with clients and internal teams to resolve blockers and anticipate needs
Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise
Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff
Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress
Flag risks early and collaborate to resolve and mitigate issues
Expedite urgent requests and help triage issues quickly, particularly within support accounts
Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency
Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture
Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed
Qualification
Required
3-5 years of digital agency project management experience, including leading WordPress projects
Confidently manage the full life cycle of a web build project, as well as long-term client support engagements
Familiar with the rhythms of agile workflows, ticketing systems, and client documentation, and can help teams stay focused and aligned
Aware of best practices in website performance, configuration, and development fundamentals
Know how to balance scope, timelines, and budgets without compromising quality or team morale
Superior time management skills to stay on top of your workload and the team members' you are managing
Skilled in resourcing development project needs, and understand how to match the right roles to project requirements
Set clear priorities, communicate shifts effectively, and keep both internal teams and client stakeholders in sync
Proactive, empathetic and confident communicators who listen deeply, explain clearly, and follow through consistently
Work well under pressure and can juggle multiple fast-paced projects while maintaining attention to detail and calm communication
Bring a proactive, solution-oriented mindset to day-to-day delivery, risk mitigation, issue tracking, and change management
Strong problem-solving skills, emotional intelligence, and initiative, and genuinely enjoy helping others succeed
Passion for the web, for open source platforms like WordPress, and for working with a bunch of fun, thoughtful people
Experience managing and working with distributed project teams and thrive in a remote-first, collaborative environment
Located in and available to work during core Pacific Time Zone hours
Benefits
We offer a comprehensive range of health, professional, remote workspace, and other fun benefits for all full time US and Canadian employees.
Company
Kanopi Studios
Kanopi Studios offers web design, web development, and technical support services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase