Gallagher · 8 hours ago
Technical Support Representative
Kansas City, MO
Full-time
Onsite
New Grad, Entry LevelGallagher is a global company dedicated to protecting what matters most, and they are seeking a Technical Support Representative to provide technical product information and support to customers. This role involves diagnosing, repairing, and servicing Gallagher products while promoting growth through customer interactions.
ManufacturingInformation TechnologySecurity
Responsibilities
Provide technical assistance to end users, territory managers and dealers via inbound and outbound calls as well as email
Diagnose, Repair, and service Gallagher’s product offering in a timely manner using power tools, soldering iron, and various software programs
Prepares repair to be accomplished by verbal/written assembly instructions, and parts lists, gathering parts, subassemblies, tools, and materials
This position requires creativity in problem solving and generation of new ideas including a mindset of continuous improvement
Provide information to product reliability team regarding product safety and failure issues
Create and maintain accurate customer contact information in CRM
Offer training sessions on products available
Create reports on products received from Gallagher TMs and Gallagher customers
Promote The Gallagher Way
Accurately check in, repair and service Gallagher products in a timely manner
Follow-up with customers on pending repairs, receives payment, coordinates shipping, or disposal within reasonable time frames
Suggest additional items for purchase when engaged by the customer
Coordinate with New Zealand product reliability team regarding product quality and safety issues
Maintain a safe and clean working environment by complying with procedures, rules, and regulations
Oversees and checks incoming products from the field
Light warehouse duties, sorting / organizing incoming repairs, unpacking repairs
Utilize SAP for quotations and inventory management
Qualification
Required
Detail oriented, technical background
Strong verbal and written communication skills
Strong organizational and time management skills
True self-starter and the ability to work unsupervised
Excellent problem-solving skills
Ability to communicate in an open and transparent manner
Close vision, color vision, good depth perception, and the ability to focus the eyes on detailed circuitry
Must be able to lift and bend up to 90% of daily work hours
Must be able to lift up to 50 lbs
Must be able to safely use a utility knife, pallet jack, hand truck, or carts as needed
Previous Repair and customer service experience
Customer Service / Technical support background
Experience with basic tools and electronics
Soldering skills is a bonus
Basic computer skills with knowledge of Windows OS, Microsoft Office (Excel, Word, Powerpoint, Outlook, SAP)
Benefits
Medical, Dental, Vision, Disability and Life insurance
Wellness initiatives
Employee Assistance Program
Parental Leave
401K match
PTO
Company
Gallagher
Gallagher is a global leader in the innovation, manufacture and marketing of technology solutions.
Founded in 1938
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.27MKey Investors
Callaghan Innovation
2024-07-01Grant· $0.05M
2023-08-25Grant· $0.06M
2022-09-08Grant· $0.03M
Leadership Team
Katie McKee
People Business Partner - North America
Recent News
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