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Senior Staff Machine Learning Engineer, GAI Search Platform jobs in United States
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ChatGPT Jobs · 14 hours ago

Senior Staff Machine Learning Engineer, GAI Search Platform

ServiceNow is seeking a Senior Staff Machine Learning Engineer for their GAI Search Platform team. The role focuses on improving search-based question answering systems using traditional machine learning and generative AI technologies, while also providing technical leadership and fostering team growth.
Computer Software

Responsibilities

Architect powerful, elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase
Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems
Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment
Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy
As a technical leader, you will help build a high-performing team with an inclusive and positive team culture
As a technical leader, you will iterate on our interview processes, and close candidates to help grow the team. You will also coach and mentor engineers at different levels to achieve their career goals

Qualification

Machine LearningNatural Language UnderstandingSearch PlatformsPythonLarge Language ModelsCoachingTeam LeadershipMentoring

Required

5+ years of engineering with 2+ years of experience as a senior engineer (technical lead) leading a team of software engineers
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success
First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems
Background in text processing, information retrieval, natural language understanding, or machine learning

Preferred

Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents
Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have
Experience in Golang (not required)

Company

ChatGPT Jobs

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Funding

Current Stage
Early Stage
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